CRVCID No.
716358
WA
Health is on an exciting journey of transformation. Do you
have the skills we need to be part of the Electronic Medical Record
(EMR) Program?
The
EMR Program is a consumer-centred program that supports healthcare
providers to perform their roles enabling safety and quality to be
at the heart of care for every consumer. EMR has been established
to digitally transform WA Health’s clinical information management
systems by delivering a statewide EMR solution for WA Health. The
EMR Program will incorporate changes to technology, business
processes and culture. It will take advantage of innovations in
digital health care to improve patient safety and quality of care
for the Western Australian community regardless of their
location.
Before you read this job advert, please note,
HSS can make reasonable adjustments to allow you to fully
participate in the application and interview process. If this is
relevant for you, please refer to the contact details under the
‘Application and Interview Support’ section of this job
ad.
We are looking for motivated ICT
Service Agents to join our diverse and highly skilled team in
contributing to the health of all Western
Australians.
About Health Support Services (HSS)
As the Western Australian Government agency providing
shared services to the state’s public health system, we provide a
suite of financial, ICT, procurement and supply, and workforce
services to more than 65,000 employees across WA’s public health
services and hospitals.
Put
simply, we work behind the scenes to ensure the WA health system
runs smoothly.
Whether you work in our corporate offices, at
our customers’ sites, or at our warehouses Boorda and Jindakoort
located in Jandakot - we are one united team of over 1,500
people.
Our
vision is to provide great services to our customers,
be a valued partner, and support the health of all
Western Australians. We seek to achieve this by delivering on our
purpose of supporting our customers to provide excellent health
care.
Find out more about us www.hss.health.wa.gov.au
Your new role
This recruitment pool is for Fixed
Term Full Time or Fixed Term Part Time appointments for 6-12 months
with the possibility of
extension(s).
Position Profile:
As
ICT Service Agent, you will:
- provide ICT Support services
at various Metropolitan and Peel region locations,
adhering to ICT Service Management process
standards.
- Provide advice to customers
on the use of standard system software and WA Health approved
applications.
Please view the Job Description Form (JDF)
attached which provides a full statement of duties for the
position.
If
you thrive in a fast paced, multifaceted working environment, and
are eager to contribute to our purpose of supporting our customers
to provide excellent health care, we would love to hear from
you.
Why join our team
Be
part of an organisation that enables you to make a meaningful
contribution and positively impact the community in which we
live.
We’re guided by five values in everything we do
at HSS – in the way we work, how we make decisions and the way we
behave:
- We put our customers at the
heart of what we do
- We value and care for each
other
- We promise, we own, we
do
- We will find a
way
- We make a difference
together
At
HSS, we embrace diversity and believe that our best services come
from a workplace where varied perspectives and experiences are
welcomed and encouraged. We are committed to creating an equitable
and diverse workforce and encourage applications from people with
disability, Aboriginal and Torres Strait Islander people, people
from culturally diverse backgrounds, members of our LGBTQIA+
community, women and youth.
HSS is committed to growing our
Aboriginal workforce as part of WA Health Aboriginal Workforce
Policy. As a measure to achieve equality, Section 51 of the Equal
Opportunity Act 1984 applies to this position and Aboriginal and
Torres Strait Islander peoples are encouraged to apply
WA
Health engages staff in positions of trust and responsibility. WA
Health policies require applicants to undertake a criminal records
screening and integrity checking as part of the appointment
process. As well as undertaking a criminal record screening and
integrity checking, you may also be required to undertake a working
with children check (if required for the role) and a pre-employment
health assessment. We may ask referees to comment on your integrity
and past demonstration of ethical behaviour. Please note that
adverse information does not necessarily disqualify an applicant
but will be considered as part of the appointment
process.
Benefits of working with
HSS
In
addition to a competitive salary, we offer you a range of benefits,
which may include (in line with operational
requirements):
- 12% employer contributed
superannuation into a fund of your choice.
- Access to generous salary
packaging arrangements
- Professional development
opportunities and study leave/assistance
- Flexible working and leave
arrangements
- Discounts with our corporate
partners
- Health and well-being
initiatives
- Employee Assistance
Program
- Other professional and
location-based allowances.
Want to know more?
Please contact Andrew Miller on 0412 736 166 or
by email andrew.miller@health.wa.gov.au if you would like to
discuss more about the role and team you’ll be working
with.
Are you ready to apply?
To
be successful with your application, you are required
to:
- Have a valid working visa
(for fixed term appointments) or be an Australian citizen,
permanent resident, or have a visa to live and work
indefinitely in Australia (for permanent
appointments).
- Undertake a criminal record
screening, working with children check (if required for the
role), a pre-employment health assessment and integrity check,
as part of the appointment process. We may ask referees to
comment on your integrity and past demonstration of ethical
behaviour.
Application and interview
support
If
you have any access needs that may require adjustments to allow you
to fully participate in the application and interview process,
please contact the HSS Work, Health and
Safety team.
If you are an Aboriginal person who
would like assistance with your application, please
contact Jobs
and Skills WA on 13 64 64.
How to apply
You’ve heard from us, now we’d like to hear from
you.
Submit your application online by clicking the
‘Apply for Job’ button at the bottom of this page. You will need to
provide:
- a cover letter with no more
than 2-3 pages that demonstrates you have the skills and
experience we are looking for (as outlined in the Essential
Selection Criteria in the JDF);
- a comprehensive CV that
clearly shows your experience relevant to this role;
and
- the names and contact
details of two professional referees. It is preferable for one
of your referees to be your current supervisor or
manager.
Please allow plenty of time to submit your
application, as late, emailed and proforma applications will
not be accepted.
Submitting your application
You must have a current, valid email address to apply
online and this email address will be used by HSS to communicate
with you.
If
you experience difficulties while applying online, please contact
HSS on 13 44 77 (select option 2 from the menu options) for
immediate assistance during business hours.
As
the submission is system generated, any submissions on, or
after, 4:00pm cannot be accepted.
Other information for applicants
Appointments from the pools will be made on a fixed
term, full-time and fixed term, part-time basis.
Suitable applicants will be placed
in a pool from which appointments may be made when similar
vacancies occur.
Appointments may be made from this
pool until 30/06/2026.
Thank you for considering a role with HSS.
