This is a permanent full-time position commencing ASAP
The Payroll Services Branch is part of the Business and Customer Services Directorate. Payroll Services process changes to, and the maintenance of, employee pay, leave, superannuation and salary packaging records to enable accurate and timely payments to Departmental employees. Payroll Services provides services to 75,000 plus employees in WA public schools, central office, and regional education offices.
The Role
As Operations Manager, Payroll Services, you will lead the development, implementation and evaluation of strategic policies, guidelines and procedures for Payroll Operations and the Contact Centre. You will ensure quality assurance of all payroll and contact centre transactions in line with Public Sector Standards, legislation and departmental policies.
You will oversee the review and improvement of payroll processes, systems and procedures, prepare performance reports, and undertake research, analysis and planning for strategic initiatives, projects and policy frameworks.
The role provides high-level advice to the Manager and senior officers to support informed decision-making. It also includes preparing complex correspondence and briefings, including Ministerials, parliamentary questions, information briefs and reports.
As part of the Payroll Services leadership team, you will contribute to overall branch management and lead operational business systems strategies across multiple BCS functions to meet quality, cost and timeliness standards set in Service Level Agreements. You will also provide direction, support and guidance to Payroll Operations and Contact Centre teams and contribute to broader BCS strategies and initiatives.
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 12% employer contributed superannuation.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Sam Mastrolembo, Manager - Payroll Services, by phone on (08) 9264 8763 or email sam.mastrolembo@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two 2 work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to 5 pages outlining your employment history and professional learning summary relevant to this position
- A 4 page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated highly developed leadership, strategic planning and change management skills and ability to coordinate and deliver strategic outcomes.
- Demonstrated substantial knowledge and understanding of contemporary issues and trends relating to managing human resource systems and services.
- Demonstrated high-level conceptual, analytical, problem solving and risk management skills and experience in leading system improvements and providing innovative solutions to strategic and complex problems and issues.
- Demonstrated highly developed communication and interpersonal skills, including the ability to undertake high-level consultations, collaborations and negotiations.
- Demonstrated highly developed organisation skills, including a proven ability to develop and implement processes to facilitate monitoring and reporting on the delivery of new initiatives.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE1014184
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 9 February 2026.
