This is a 12 month fixed term, full-time position commencing January 2026 or ASAP
The Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for the assessment and management of complaints in accordance with the Complaints and Notifications Policy. The Directorate oversees investigations into staff disciplinary matters, conducts reviews into child deaths and serious incidents, and monitors compliance with Working with Children Check requirements for departmental employees.
The Directorate promotes a strong culture of integrity by providing education, training, and support that upholds high standards of conduct. It focuses on effective complaint resolution, child safety, and reducing the risk of serious misconduct, including fraud and corruption, by investigating allegations of staff conduct in line with the Public Sector Management Act 1994, the department’s Code of Conduct, and relevant policy frameworks and instructions from the Public Sector Commissioner.
The Role
The role supports the effective management of complaints, allegations, and investigations by maintaining and administering a comprehensive case management database. It ensures that all matters are accurately recorded, classified, allocated, monitored, and resolved within established timeframes, in compliance with legislative and regulatory requirements, departmental policies, and the Australian Standards for Complaints Handling.
The position provides advice and support to internal and external stakeholders on complaint and investigation matters, and assists senior management by identifying trends, issues, and risks. It contributes to the implementation of policies, strategies, and improvement initiatives that strengthen complaints management, investigations, child protection, conduct, and integrity practices across the department.
The role also supports senior officers in managing sensitive and urgent cases and delivers high-quality liaison with external agencies, including oversight and regulatory bodies. Through effective coordination, reporting, and customer service, the position helps ensure transparent, consistent, and accountable handling of complaints and investigations.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 12% employer contributed superannuation.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home and flexible working hours
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow CAT bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Amanda Cann, Manager Complaints and Integrity Education on (08) 9264 4334 or emailing Amanda.Cann@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
- complete a declaration prior to employment and annually thereafter disclosing any previous disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest
- provide a statement from previous employer/s with regard to any disciplinary findings
- obtain or hold a current Working with Children Check
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A two (2) page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated skills and experience in undertaking a complaints management function within a large environment.
- Demonstrated knowledge and understanding of complaints and investigation policy, procedures and regulatory frameworks within a public sector environment.
- Demonstrated well developed oral and written communication and interpersonal skills, including the ability to liaise effectively with individuals at all levels and work both independently and as part of a collaborative team.
- Demonstrated well developed conceptual and analytical skills with the ability to use initiative to identify priorities and meet conflicting timelines.
- Demonstrated ability to manage projects according to an accepted project management methodology.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE1022264
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 26 January 2026.
