About VenuesWest
VenuesWest enriches the lives of Western Australians by offering opportunities for those pursuing elite sport, a range of options for individuals or families choosing to live healthy, active lifestyles and a variety of entertainment experiences for everyone. Our vision is to be Australia’s leading provider of sport and entertainment venues and precincts.
Our Commitment to an Inclusive Workplace
VenuesWest recognise the benefits of a diverse workforce and is committed to providing an inclusive workplace, where all employees feel welcome, accepted and safe to be their true self, and who are celebrated for their contribution and abilities.
We value the unique perspectives and skills that Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people, people of diverse genders and sexualities, and women in management bring to the workplace and community and want to support equality for these groups of peoples. We aim to achieve this through increasing workforce representation. People from these backgrounds are strongly encouraged to apply and identify themselves through the application questions. Sections of the Equal Opportunity Act 1984 (WA) for measures to achieve equality will apply to this process.
If you have any accessibility requirements, including adjustments to the recruitment process, workplace adjustments, or documentation in alternative formats, please contact our People & Culture team on (08) 9441 8362 or email peopleandculture@venueswest.wa.gov.au.
About the Role
As the Customer Service Coordinator, you’ll lead a team dedicated to delivering exceptional service across all VenuesWest locations. You’ll oversee reception and communication systems, ensure accurate event and venue information, and manage rosters and timesheets. This role is key to promoting VenuesWest programs, supporting membership growth, and maintaining high service standards. You’ll mentor staff, resolve customer queries, and drive continuous improvement in processes and training to create outstanding experiences for every visitor.
We currently have two permanent, full-time positions available. One is based in Mount Claremont at the Perth High Performance Centre, one is based at Joondalup at Arena, Joondalup. Please advise in your application the preferred location!
Monday – Friday, during business hours, for the administrative component and as required for front line shifts, up to full time hours. Mornings, afternoons and weekends will attract shift loading.
Whilst the position will be based primarily at Mount Claremont or Joondalup, mobility may be required between the portfolio of facilities. The position is rostered as required for front line shifts per week at their respective venue. Please advise in your application the preferred location (Mount Claremont or Joondalup).
What We Offer
Working with VenuesWest comes with a number of benefits:
- Free on-site parking
- Free membership to our gym and aquatic centres with discounted personal training, access to staff fitness classes
- Discounts on kid’s programs
- A generous Reward and Recognition Program, including opportunity for free tickets to a range of sports and entertainment events
- Ability to achieve work/life balance, including flexible and hybrid work arrangements and a family friendly work environment
- A fantastic social club and culture program with regular activities
- A generous wellbeing program including;
- Seated massages
- Annual Flu Vaccinations & Skin Checks
- Fruit provided weekly
- Sponsorship for participation in community, sporting and charity events
- Corporate health insurance discounts
- Access to free counselling for employees and their immediate families through our Employment Assistance Provider
- Optical reimbursements for office-based staff*
- A comprehensive learning and development program
- Payment for re-qualification for essential qualifications and certifications
- Generous leave entitlements including
- four weeks annual leave
- three additional public service holidays*
- long service leave after seven years*
- cultural and ceremonial leave for Aboriginal and Torres Strait Islander employees
- disability leave
- 18 weeks paid parental leave*, and paid partner leave
- opportunity to purchase leave, and more!
- Access to salary packaging arrangements
*conditions apply
About the Person
You’re a natural organiser and problem-solver who loves creating exceptional customer experiences. In this role, you’ll bring energy, confidence, and a collaborative mindset to keep things running smoothly. You know how to juggle priorities, support a busy team, and turn challenges into opportunities. If you’re passionate about people, thrive in fast-paced environments, and have a knack for building strong relationships, we want to hear from you!
For any further job-related information please contact Cristiano Bradshaw on (08) 9441 1471.
For information on VenuesWest and its venues please visit our website www.venueswest.wa.gov.au and follow us on LinkedIn.
Application Instructions
To apply for this position, you must provide:
- A copy of your current resume and
- A cover letter with detailed examples to demonstrate experience in a senior customer service role leading a customer service team.
- Please advise your preferred working location
A full copy of the Job Description attached as a PDF, which includes a complete list of the capabilities required to fulfil this role.
Please submit your application by clicking on the ‘Apply for Job’ button below.
To view a full copy of the Job Description and to apply, please head to www.venueswest.wa.gov.au/careers/job-opportunities
For technical difficulties, please contact RAMS helpdesk at 1300 733 056 or email ramshelpdesk@bigredsky.com.
For application assistance please contact People and Culture on (08) 9441 8362.
Employment Screening
To be eligible for employment with VenuesWest you must have the following at the time of commencement:
- Right to Work in Australia for the duration of the employment contract
- National Police Clearance (Note: having a conviction will not necessarily preclude you from employment. For more information on how convictions are considered, please see the attached information sheet)
Please note that the appointee will bear the costs associated with the abovementioned eligibility requirements.
Future Appointments
Applicants who are found suitable, but not recommended for the vacancy, may be considered for similar vacancies pursuant to the Commission’s Instructions No’s. 2 and 39.
