Wanted: Customer Service Experts
About the team/business unit
Join our Registration and Customer Service Business Unit in a newly created team dedicated to delivering quality and timely information to stakeholders and customers. We focus on delivering customer service across multiple channels and sites, to those who seek to do business with Landgate; while being responsible for registering and securing all land transactions in Western Australia's Land Title Register, meeting the needs of community, government, and industry customers at local, state, and national levels.
About the role
We are currently seeking both Customer Service Officers (Level 2) and Senior Customer Service Officers (Level 3) to join our Customer Service team. In these roles, you will provide exceptional customer service across multiple sites (Midland and Perth) and channels (telephone, face to face, and digital to deliver land information products and services and are responsible for adding value to each customer interaction in order to sustainably achieve satisfaction targets. Our team is busy, dynamic, friendly and diverse, with a shared vision for providing an excellent experience to all of our customers.
Where will you work?
It is expected that you will work across both our Midland and Perth city office, located on St George’s Terrace. For both our locations, you have access to public transport as well as plenty of public parking available nearby.
These are Permanent Full-Time position, however Part Time arrangements may be considered.
If you would like further information, please contact, Fran Kent on 08 9273 9852 or email Frances.Kent@landgate.wa.gov.au (but please don’t send your application here).
About Landgate
Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.
We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our Reconciliation Action Plan. For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment. What does this mean? See our FAQ for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on 13 64 64 for additional resources to support your application.
Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.
For more information on our agency, our values and employee benefits, visit our website.
Role Requirements
To be successful in this role, please demonstrate:
- Experience in a contact centre environment with proven ability to communicate verbally and written, both accurately and clearly.
- Demonstrated ability to plan and organise your workload to meet customer expectations within a fast-paced environment.
- Demonstrated experience working as part of a team to deliver service in a collaborative environment.
- Experience responding to customer enquiries, while meeting individual objectives and goals.
- Desirable: experience in working with web messenger and working with a Customer Relationship Management system (such as Microsoft Dynamics and/or Genesys).
To be successful as a Senior Customer Service Officer (Level 3) you will need to demonstrate the above and additionally:
- Experience in mentoring and supporting others to accomplish tasks/goals, with the ability to contribute to the development and delivery of technical training.
- Sound understanding of Landgate’s products and services.
Applying for the role
If you don’t want to miss out on this great opportunity, apply now by:
- Submitting a Comprehensive CV, indicating the role(s) your are applying for and outlining your experience and key achievements relative to the role of interest.
- A covering letter of no more than two pages addressing the key criteria as outlined under role requirements. Please use this as an opportunity to tell us about some situations you have experienced that demonstrate these key criteria and the values we are seeking.
Submitting your application
All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at recruitment@landgate.wa.gov.au during business hours (8:30am to 4:30pm, Monday – Friday), prior to the specified closing time.
Eligibility to apply
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
Other Important Information You Need to Know!
Vacancies may be offered on a permanent or fixed term basis for the next 12 months following finalisation of the recruitment process. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.
The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.
If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact recruitment@landgate.wa.gov.au.
