School Curriculum and Standards are seeking to establish a pool of Customer Service Assistant for permanent and fixed term, full-time and part-time vacancies which may arise during 2025 and up to the end of August 2026. Appointments may be offered at any time for vacancies that commence during this period.
The School Curriculum and Standards Division (the Division) provides administrative and secretariat services for, and implements the decisions of, the School Curriculum and Standards Authority (the Authority). The Authority provides quality curriculum and ensures assessment standards to enable all students being taught the Western Australian Curriculum to become confident, creative learners and active, informed citizens who contribute positively to society.
The Role
We are looking for motivated and customer-focused team players to join our division. This is a vital, hands-on role where you will be the first point of contact for the community, providing helpful advice and support to schools, teachers, students, and the public. You will manage our central phoneline, receiving incoming calls and confidently working with callers to understand their issues and connect them to the right team, as well as greeting visitors and handling in-person enquiries.
Your days will hold varied tasks, from helping members of the public access copies of their personal academic certificates; to managing the servicing and availability of our small car fleet and coordinating building management and facilities matters; to keeping our financial systems running smoothly by managing payments and taking care of weekly banking; to providing support to the Office of the Executive Director by performing tasks such as preparing correspondence and maintaining excellent record-keeping in our records management system.
We’d love to hear from you if you:
- enjoy working in a collaborative environment delivering excellent customer service.
- are a good communicator both over the phone and via email.
- are organised, motivated, and proactive.
- are a team player.
Professional Benefits
We are conveniently located in Cannington and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Beth Brown, Executive Officer on (08) 9273 6373 or emailing beth.brown@scsa.wa.edu.au.
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit.
- obtain or hold a current Working with Children Check.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to (3) pages outlining your employment history and professional learning summary relevant to this position
- A (2) page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated experience in a frontline customer service role, including switchboard and cash register operation.
- Demonstrated good communication and interpersonal skills with the ability to work independently and as part of a team to meet outcomes and agreed timelines.
- Demonstrated experience in providing general office administrative support with the ability to organise tasks, work under pressure and provide customer-focused services.
- Demonstrated well developed keyboarding and computer skills, including a working knowledge of databases, spreadsheets and word processing and experience in using an electronic records management system.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE976868
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Thursday, 03 July 2025
