ICT Service – Corporate are seeking to establish a pool of Systems Support Officers HR for permanent and fixed term, full-time and part-time vacancies which may arise during 2025 and up to the end of June 2026. Appointments may be offered at any time for vacancies that commence during this period.
Delivery of Information and Communication Technology (ICT) services provides support for the Department’s educational outcomes by developing initiatives and technical support strategies to ensure all 800 Western Australian public schools can be individual, distinctive and responsive to their local communities while still benefiting from being part of a system.
The ICT Operations and Customer Service is part of the ICT Division and is the primary entry point to ICT for any responses top operational issues, requests or problems customers of ICT may have. As the highest frequency contact point for customers in many respects it is the ‘face’ of ICT.
The Role
The Systems Support Officer (HR) provides specialist support in the administration and optimisation of Human Resource Management Information Systems (HRMIS). The role involves monitoring system access, scheduling and delivering a high level of customer service to resolve issues.
Key responsibilities include system administration, access control, user support and research into HRMIS transactions. The officer works closely with internal teams and external providers to resolve operational matters and improve system processes, including the development of standard procedures and protocols.
The position supports communication initiatives such as maintaining, updating and creating HRMIS how to and instructions, contributes to system upgrades and enhancements. It also provides advice and reporting solutions to stakeholders, ensuring alignment with HR legislation and policies.
This role is integral to promoting customer service excellence, continuous improvement and effective stakeholder engagement. It may also involve representing the Directorate on relevant committees and working groups.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements.
- Generous leave entitlements including annual, personal, long service and parental leave.
- Professional development opportunities and study leave/assistance.
- Access to salary packaging (in accordance with relevant industrial instruments).
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Michelle BATT, Manager, Service Levels (Corporate) on 9264 8137 or michelle.batt@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
- A three (3) page statement addressing the following selection criteria as outlined in the attached JDF:
1. Demonstrated sound skills and experience in the use and administration of large and complex human resource management information and payroll systems, including the application of human resource management legislation and policy to support quality outcomes.
2. Demonstrated sound organisational skills, including the ability to deliver agreed results in a timely, efficient and customer-focused manner.
5. Demonstrated sound ability to research, evaluate and interpret end user information requirements, and to develop appropriate suggestions to assist clients with the development of business processes in relation to HR-Payroll systems.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE976234
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 30 June 2025
