This is a permanent full-time position commencing ASAP
The Standards and Integrity Directorate sits within the Professional Standards and Conduct Division, and is responsible for:
- the assessment and management of complaints in line with the new Complaints and Notifications Policy
- investigation of staff disciplinary matters
- reviews into child deaths and incidents
- monitoring working with children check compliance, associated with departmental employees.
The Directorate promotes a culture of integrity across the organisation by delivering education, training and support that promotes high standards of conduct amongst staff and focuses on resolving complaints effectively, maintaining child safety, and reducing serious misconduct risk associated with fraud and corruption.
The Role
The Senior Assessment officer works in collaboration with the Principal Assessment Officer, to formulate, implement and review operational plans, strategies, policies and procedures to ensure cases are handled in accordance with regulatory requirements. In addition, managing complaints and investigations of a serious nature involving senior officers and the provision of advice to management on complaint management issues is an important function of this role.
More broadly, this role involves the provision of relevant and timely high-level advice to the Director, Senior Executive, the Director General and the Minister on complaints and their management. Provide support in coordinating the assessment and assignment of cases. As the Senior Assessment Officer, you will also assist in the management of the Directorate’s database of complaints and allegations ensuring that all complaints are recorded, classified, allocated, assessed, monitored and resolved in accordance with established timeframes and quality standards.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home and flexible working hours
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Amanda Cann, Manager - Complaints and Integrity Education on (08) 9264 4334 or amanda.cann@education.wa.edu.au.
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit.
- obtain or hold a current Working with Children Check.
- hold a current C class drivers’ licence.
- travel intrastate as required.
- complete a declaration prior to employment and annually thereafter disclosing any previous disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest.
- provide a statement from previous employer/s with regard to any disciplinary findings.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to (3) pages outlining your employment history and professional learning summary relevant to this position
- A (2) page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated substantial skills and experience in, and knowledge of, complaints and investigation policy, procedures and regulatory frameworks within a public sector environment.
- Demonstrated high-level oral and written communication skills, including the ability to liaise effectively with individuals at all levels and within a team environment.
- Demonstrated high-level conceptual and analytical skills with the ability to apply innovative solutions to complex problems.
- Demonstrated highly developed organisational skills with the ability to prioritise tasks to meet conflicting deadlines.
- Demonstrated highly developed interpersonal skills, including the commitment to provide a quality customer service.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE971906
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Tuesday, 24 June 2025
