CRVCID.
677761
Hello, are
you… An innovator? A problem solver? A team player? A
customer focused thinker? Committed to helping others? Interested
in contributing to the health of all Western
Australians?
This
is an exciting time for HSS and we’re looking for adaptable,
motivated, and resilient people to join our growing
team.
Before you
read this job ad, please note, HSS can make reasonable adjustments
to allow you to fully participate in the application and interview
process. If this is relevant for you, please refer to the contact
details under the ‘Application and Interview Support’
section of this job ad.
About
HSS
As the
Western Australian Government agency providing shared services to
the state’s public health system, we provide a suite of
financial, ICT, procurement and supply, and workforce services to
more than 65,000 employees across WA’s public health services
and hospitals.
Put simply,
we work behind the scenes to ensure the WA health system runs
smoothly.
Whether you
work in our corporate offices, at our customers’ sites, or at
our warehouses Boorda and Jindakoort located in Jandakot - we
are one united team of over 1,500 people.
Our vision is
to provide great services to our customers, be a valued partner,
and support the health of all Western Australians. We seek to
achieve this by delivering on our purpose of supporting our
customers to provide excellent health care.
Find out more
about us www.hss.health.wa.gov.au
Your new role
We are
seeking an enthusiastic and suitably experienced person for the
role of ICT Service Specialist.
This is a
Recruitment Pool for Fixed Term Full Time and Permanent Full Time
appointment(s) with the possibility of extension(s).
As a member
of Service Operations, some of the responsibilities of the role may
be:
- Engaging
with customers to thoroughly understanding their business
functions, needs and service expectations.
- Installing, testing and
maintaining digital workspace devices and software to meet
these requirements in accordance with HSS standards
- Providing ICT Specialist
services at various metropolitan locations (in-person or
remotely as required) as part of Service Operations in
conformance to ICT Service Management processes.
- Monitoring the
utilisation of digital workspace products and advising
customers of effective allocation.
Please view
the Job Description Form (JDF) attached which provides a full
statement of duties for the position.
If you thrive
in a fast paced, multifaceted working environment, and are eager to
contribute to our purpose of supporting our customers to provide
excellent health care, we would love to hear from you.
Why
join our team
Be part of an
organisation that enables you to make a meaningful contribution and
positively impact the community in which we live.
We’re
guided by five values in everything we do at HSS – in the way
we work, how we make decisions and the way we behave:
- We put
our customers at the heart of what we do
- We value
and care for each other
- We
promise, we own, we do
- We will
find a way
- We make
a difference together
At HSS, we
embrace diversity and believe that our best services come from a
workplace where varied perspectives and experiences are welcomed
and encouraged.
We are
committed to creating an equitable and diverse workforce and
encourage applications from people with disability, Aboriginal
people, people from culturally diverse backgrounds, members of our
LGBTQIA+ community, women, youth and mature age.
HSS is
committed to growing our Aboriginal workforce as part of WA Health
Aboriginal Workforce Policy. As a measure to achieve equality,
Section 51 of the Equal Opportunity Act 1984 applies to this
position and Aboriginal and Torres Strait Islander peoples are
encouraged to apply.
WA Health
engages staff in positions of trust and responsibility. WA Health
policies require applicants to undertake a criminal records
screening and integrity checking as part of the appointment
process. As well as undertaking a criminal record screening and
integrity checking, you may also be required to undertake a working
with children check (if required for the role) and a pre-employment
health assessment. We may ask referees to comment on your integrity
and past demonstration of ethical behaviour. Please note that
adverse information does not necessarily disqualify an applicant
but will be considered as part of the appointment
process.
Benefits of working
with HSS
In addition
to a competitive salary, we offer you a range of benefits, which
may include (in line with operational requirements):
- 11.5%
employer contributed superannuation into a fund of your
choice.
- Access
to generous salary packaging arrangements
- Professional development
opportunities and study leave/assistance
- Flexible
working and leave arrangements
- Discounts with our
corporate partners
- Health
and well-being initiatives
- Employee
Assistance Program
- Other
professional and location-based allowances.
Want
to know more?
Please
contact Harriet Fitzgerald, Manager Service Desk, on Harriet.Fitzgerald@health.wa.gov.au
if you would like to know more about the role and team you'll be
working with.
Are
you ready to apply?
To be
successful with your application, you are required to:
- Have a
valid working visa (for fixed term appointments) or be an
Australian citizen, permanent resident, or have a visa to live
and work indefinitely in Australia (for permanent
appointments).
- Undertake a criminal
record screening, working with children check (if required for
the role), a pre-employment health assessment and integrity
check, as part of the appointment process. We may ask referees
to comment on your integrity and past demonstration of ethical
behaviour.
Application and
interview support
If you have
any access needs that may require adjustments to allow you to fully
participate in the application and interview process, please
contact the HSS Work, Health and
Safety team.
If you are an
Aboriginal person who would like assistance with your application,
please contact
Jobs and Skills WA on 13 64 64.
How
to apply
You’ve
heard from us, now we’d like to hear from you.
Submit your
application online by clicking the ‘Apply for Job’
button at the bottom of this page. You will need to
provide:
- a
statement with no more than 3-4 pages that demonstrates you
have the skills and experience we are looking for (as outlined
in the JDF), with particular focus on the selection criteria
(also outlined in the JDF);
- a
comprehensive CV that clearly shows your experience relevant to
this role; and
- the
names and contact details of 2 professional referees. It is
preferable for one of your referees to be your current
supervisor or manager.
Please ensure
the instructions above are explicitly followed, as applications
lodged without the requested information or with additional
attachments may not be considered.
Please allow
plenty of time to submit your application, as late, emailed and
proforma applications will not be accepted.
Submitting your
application
Your
application must be submitted online by 23rd June 2025. You must
have a current, valid email address to apply online and this email
address will be used by HSS to communicate with you.
If you
experience difficulties while applying online, please contact HSS
on 13 44 77 (select option 2 from the menu options) for immediate
assistance during business hours.
As the
submission is system generated, any submissions on, or
after, 4:00pm cannot be accepted.
Other
information for applicant
Appointments
from the pools will be made on a permanent or fixed term, full-time
basis.
Suitable
applicants will be placed in a pool from which appointments may be
made when similar vacancies occur.
Appointments
may be made from this pool until 20/09/2027.
Thank you for
considering a role with HSS.
