This is a permanent full-time position commencing ASAP
The Business and Customer Services (BCS) Directorate supports the objectives and outcomes of clients by providing value for money corporate services through skilled and motivated people. The BCS aims to deliver services within an environment of standardised systems and processes.
The Corporate Information Services (CIS) Branch works to improve information quality, accessibility, reliability and security to support departmental business and is responsible for the provision of records management, system administration, Freedom of Information (FOI) and legal information disclosure and Library services.
The Role
The Operations Manager has three key areas of responsibility. Information and data management, where they provide leadership in managing the development, implementation, maintenance and evaluation of strategic policy, guidelines and procedures for Information Management operations, including customer service.
Management and branch support, which involves contributing to the management of the Branch, ensuring a work environment that is safe, fosters equity and diversity, enables the achievement of personal and Education Business Services goals. And provide leadership, direction, support and guidance to the Information Management and Customer Service Team as well as steering operational information management strategies and practices across the Education system.
Within the area of customer and stakeholder management and liaison you will address and resolve complex issues of conflict and dissatisfaction between the Branch and its clients. While also establishing and maintaining effective working relationships and communication links across sectors, schools, regions and central office to ensure access to diverse specialist knowledge and promote a customer-oriented service culture with client agencies and stakeholders.
It is Desirable that applicants possess qualification in Information Management or a relevant area.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Michelle Rosenberg, Manager - Corporate Information Services on (08) 9264 4867 or Michelle.Rosenberg@education.wa.edu.au.
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A three (3) page statement addressing the following selection criteria as outlined in the attached JDF:
- Demonstrated skills and experience in understanding and applying legislative requirements relating to Information Management, whole-of-government Policies and procedures, including but not limited to State Records Act 2000.
- Demonstrated highly developed leadership, strategic planning and change management skills and ability to coordinate and deliver strategic outcomes.
- Demonstrated substantial knowledge and understanding of contemporary practices and trends relating to information management in a large and complex organisation.
- Demonstrated high-level conceptual, analytical, problem solving and risk management skills and experience in leading system improvements and providing innovative solutions to strategic and complex problems and issues.
- Demonstrated highly developed communication and interpersonal skills, including the ability to undertake high-level consultations, collaborations and negotiations.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE971840
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Thursday, 5 June 2025
