We are seeking to establish a pool of Technical Support Officer for permanent and fixed term, full-time and part-time vacancies which may arise during the 2025 school year and up to the end of Term 2, 2026. Appointments may be offered at any time for vacancies that commence during this period.
Byford Secondary College (SC) is a newer school in Perth’s southern suburbs. We have first class facilities to support high quality teaching and learning programs in our college. Located approximately 30 kilometres from the Perth CBD, our College caters for 1500 students in Years 7 through to 12. We offer a unique setting to many other metropolitan schools, with a blend of urban and rural students; this creates a vibrant mix of students and staff within the college community.
At Byford SC, we work together to provide effective learning experiences where we all grow, and students are prepared for a successful life beyond school. Our college’s moral purpose underpins everything we do, and as such, our teaching and allied professionals report a high level of engagement and satisfaction in working at Byford SC.
Find out more about our school by visiting www.byfordsc.wa.edu.au or Schools Online
The Role
As a Technical Support Officer, you will provide first level and second level support for Information Communications Technologies (ICT) systems and services. You will assist in the installation, maintenance and support of ICT systems and services, including windows and macOS devices, printers, iPad, network hardware, telephone systems and software to set specifications.
Your responsibilities include testing and maintaining hardware and software applications according to the department’s standard operating environment and adhering to quality management procedures, undertake research to identify appropriate new software, hardware and other ICT resources and technologies.
Additionally, you will provide ICT technical support to local primary schools and across learning areas, liaise with external service providers for incident resolution of ICT equipment collect and assist with maintaining the ICT resources and assets register in accordance with departmental security policies and procedures.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Deepti Markan, Manager Technology and Communication, on (08) 9526 7700 or emailing Deepti.Markan@education.wa.edu.au
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- obtain a valid Working With Children Check before you start; and
- consent to a National Criminal History Check with the Department's Screening Unit.
Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one (1) being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A three (3) page statement addressing the following selection criteria as outlined in the attached JDF
- Demonstrated skills in providing Information Communications Technologies support, including supporting windows and macOS devices, printers, telephones, mobile devices, tablets and their associated hardware and software.
- Demonstrated good oral, written and interpersonal communication skills and ability work as part of a team in the delivery of ICT projects and provide high level of customer service.
- Demonstrated good conceptual and analytical skills, including the ability to develop solutions to information technology problems.
- Demonstrated ability to use an ICT support incident management, documentation and call logging system.
- Demonstrated initiative and organisational skills, including the ability to identify priorities and meet deadlines.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: IPS/SS970111
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Tuesday, 3 June 2025
