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Senior Technical Application Administrator
Salary: HSO Level G9 $142,515 - $147,261 per annum
Location: Perth Metropolitan Area
Unit/Division: Health Support Services > ICT - Applications
Work Type: Fixed Term - Full Time
Position No: 00021273
Closing Date: 2025-06-03 4:00 PM
Attachments:
Applicant Information Package.pdf
Job Application Information Sheet.pdf
Senior Technical Application Administrator G9 August 2020.pdf

Please note the closing date to submit applications has been extended.

CRVCID No. 669983

Hello, are you… An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians?

This is an exciting time for HSS and we’re looking for adaptable, motivated, and resilient people to join our growing team.

Before you read this job ad, please note, HSS can make reasonable adjustments to allow you to fully participate in the application and interview process. If this is relevant for you, please refer to the contact details under the ‘Application and Interview Support’ section of this job ad.

About HSS

As the Western Australian Government agency providing shared services to the state’s public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 65,000 employees across WA’s public health services and hospitals.

Put simply, we work behind the scenes to ensure the WA health system runs smoothly.

Whether you work in our corporate offices, at our customers’ sites, or at our warehouses Boorda and Jindakoort located in Jandakot - we are one united team of over 1,500 people.

Our vision is to provide great services to our customers, be a valued partner, and support the health of all Western Australians. We seek to achieve this by delivering on our purpose of supporting our customers to provide excellent health care.

Find out more about us www.hss.health.wa.gov.au

HRMIS Program

The HRMIS Program will replace WA Health's existing HR, payroll and rostering systems with a contemporary integrated solution as part of a key recommendation of the Sustainable Health Review and the WA Health Digital Strategy 2020-2030.

The new HR, payroll, and rostering solution, called HRplus, will transform the way pay, rosters and leave entitlements are processed for nearly 65,000 WA Health employees. The new solution will reduce many manual processes and paper-based HR forms, while providing employees with more options to securely access their payslips, leave and roster information at any time, including from their own devices.

Health Support Services (HSS) is leading the implementation of the HRMIS Program in partnership with all health service providers (HSPs) and other WA Health entities.

Your new role

We are seeking a Senior Technical Applications Administrator with strong hands-on experience in SuccessFactors EC, ECP, payroll processing, and HR integrations who can work effectively with system integrators, functional leads, and technical teams to optimize system design and operations within the Health Support Services (HSS) Program Delivery Business Unit.

This is a Fixed Term Full Time appointment for 6 months with the possibility of extension(s). 

The Senior Technical Applications Administrator is responsible for:

  • Maintaining and configuring SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP) to support HR and Payroll operations.
  • Managing role-based permissions (RBP) and system access to ensure proper user roles and security.
  • Supporting payroll processing in ECP including troubleshooting payroll execution errors and handling payroll related integrations.
  • Monitoring and managing integrations between EC, ECP, UKG, SAP CPI, and Boomi ensuring seamless data flow across HR systems.
  • Identifying and resolving integration failures and data sync issues to maintain data accuracy.
  • Ensuring security compliance including single sign on (SSO) and multi factor authentication (MFA) enforcement where required.
  • Generating HR and payroll reports, validating payroll results and supporting compliance audits.
  • Providing L2, L3 system support, managing ITSM tickets and escalating issues to SAP or UKG support when needed.
  • Working closely with HR, Payroll, and IT teams for system enhancements process improvements and testing new configurations.
  • Reviewing and implementing SuccessFactors release updates ensuring business continuity with new functionalities.
  • Collaborating with solution architects and best practices.
  • Working with system integrators and functional leads from vendors to ensure successful implementation, triage, troubleshoot and issue resolution.
  • Coordinating with technical teams for troubleshooting, defect resolution, and system improvements.

Please view the Job Description Form (JDF) attached which provides a full statement of duties for the position.

If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.

Why join our team

Be part of an organisation that enables you to make a meaningful contribution and positively impact the community in which we live.

We’re guided by five values in everything we do at HSS – in the way we work, how we make decisions and the way we behave:

  • We put our customers at the heart of what we do
  • We value and care for each other
  • We promise, we own, we do
  • We will find a way
  • We make a difference together

At HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women and youth.

HSS is committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Benefits of working with HSS

In addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements):

  • 11.5% employer contributed superannuation into a fund of your choice.
  • Access to generous salary packaging arrangements
  • Professional development opportunities and study leave/assistance
  • Flexible working and leave arrangements
  • Discounts with our corporate partners
  • Health and well-being initiatives
  • Employee Assistance Program
  • Other professional and location-based allowances.

Want to know more?

Please contact Adesh Pednekar, Solutions Development Lead, on 0494 134 585 if you would like to discuss more about the role and team you’ll be working with.

Are you ready to apply?

To be successful with your application, you are required to:

  • Have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
  • Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.

Application and interview support

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, please contact the HSS Work, Health and Safety team.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

How to apply

You’ve heard from us, now we’d like to hear from you.

Submit your application online by clicking the ‘Apply for Job’ button at the bottom of this page. You will need to provide:

  • Comprehensive CV that highlights your skills, abilities and experience relevant to the role
  • Cover letter maximum of two (2) pages showcasing your experience in SuccessFactors EC, ECP, payroll processing, and HR integrations. Please align your SAP SuccessFactors experience to the selection criteria.

Please allow plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.

Submitting your application

Your application must be submitted online. You must have a current, valid email address to apply online and this email address will be used by HSS to communicate with you.

If you experience difficulties while applying online, please contact HSS on 13 44 77 (select option 2 from the menu options) for immediate assistance during business hours.

As the submission is system generated, any submissions on, or after, 4:00pm cannot be accepted. 

Other information for applicants

Whilst this selection process will initially be used to fill this vacancy, it may also be used to appoint applicants, assessed as suitable during this selection process, to the same or other similar positions at HSS for up to 12 months.

Thank you for considering a role with HSS.

filler
Position Title
Senior Technical Application Administrator

Agency
Health Support Services
Salary
HSO Level G9 $142,515 - $147,261 per annum
Location
Perth Metropolitan Area
Unit/Division
Health Support Services > ICT - Applications
Work Type
Fixed Term - Full Time
Position No.
00021273
Closing Date
2025-06-03 4:00 PM
Position Title
Senior Technical Application Administrator

Location
Perth Metropolitan Area
Work Type
Fixed Term - Full Time
Position No.
00021273
Salary
HSO Level G9 $142,515 - $147,261 per annum
Closing Date
2025-06-03 4:00 PM
Description

Please note the closing date to submit applications has been extended.

CRVCID No. 669983

Hello, are you… An innovator? A problem solver? A team player? A customer focused thinker? Committed to helping others? Interested in contributing to the health of all Western Australians?

This is an exciting time for HSS and we’re looking for adaptable, motivated, and resilient people to join our growing team.

Before you read this job ad, please note, HSS can make reasonable adjustments to allow you to fully participate in the application and interview process. If this is relevant for you, please refer to the contact details under the ‘Application and Interview Support’ section of this job ad.

About HSS

As the Western Australian Government agency providing shared services to the state’s public health system, we provide a suite of financial, ICT, procurement and supply, and workforce services to more than 65,000 employees across WA’s public health services and hospitals.

Put simply, we work behind the scenes to ensure the WA health system runs smoothly.

Whether you work in our corporate offices, at our customers’ sites, or at our warehouses Boorda and Jindakoort located in Jandakot - we are one united team of over 1,500 people.

Our vision is to provide great services to our customers, be a valued partner, and support the health of all Western Australians. We seek to achieve this by delivering on our purpose of supporting our customers to provide excellent health care.

Find out more about us www.hss.health.wa.gov.au

HRMIS Program

The HRMIS Program will replace WA Health's existing HR, payroll and rostering systems with a contemporary integrated solution as part of a key recommendation of the Sustainable Health Review and the WA Health Digital Strategy 2020-2030.

The new HR, payroll, and rostering solution, called HRplus, will transform the way pay, rosters and leave entitlements are processed for nearly 65,000 WA Health employees. The new solution will reduce many manual processes and paper-based HR forms, while providing employees with more options to securely access their payslips, leave and roster information at any time, including from their own devices.

Health Support Services (HSS) is leading the implementation of the HRMIS Program in partnership with all health service providers (HSPs) and other WA Health entities.

Your new role

We are seeking a Senior Technical Applications Administrator with strong hands-on experience in SuccessFactors EC, ECP, payroll processing, and HR integrations who can work effectively with system integrators, functional leads, and technical teams to optimize system design and operations within the Health Support Services (HSS) Program Delivery Business Unit.

This is a Fixed Term Full Time appointment for 6 months with the possibility of extension(s). 

The Senior Technical Applications Administrator is responsible for:

  • Maintaining and configuring SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP) to support HR and Payroll operations.
  • Managing role-based permissions (RBP) and system access to ensure proper user roles and security.
  • Supporting payroll processing in ECP including troubleshooting payroll execution errors and handling payroll related integrations.
  • Monitoring and managing integrations between EC, ECP, UKG, SAP CPI, and Boomi ensuring seamless data flow across HR systems.
  • Identifying and resolving integration failures and data sync issues to maintain data accuracy.
  • Ensuring security compliance including single sign on (SSO) and multi factor authentication (MFA) enforcement where required.
  • Generating HR and payroll reports, validating payroll results and supporting compliance audits.
  • Providing L2, L3 system support, managing ITSM tickets and escalating issues to SAP or UKG support when needed.
  • Working closely with HR, Payroll, and IT teams for system enhancements process improvements and testing new configurations.
  • Reviewing and implementing SuccessFactors release updates ensuring business continuity with new functionalities.
  • Collaborating with solution architects and best practices.
  • Working with system integrators and functional leads from vendors to ensure successful implementation, triage, troubleshoot and issue resolution.
  • Coordinating with technical teams for troubleshooting, defect resolution, and system improvements.

Please view the Job Description Form (JDF) attached which provides a full statement of duties for the position.

If you thrive in a fast paced, multifaceted working environment, and are eager to contribute to our purpose of supporting our customers to provide excellent health care, we would love to hear from you.

Why join our team

Be part of an organisation that enables you to make a meaningful contribution and positively impact the community in which we live.

We’re guided by five values in everything we do at HSS – in the way we work, how we make decisions and the way we behave:

  • We put our customers at the heart of what we do
  • We value and care for each other
  • We promise, we own, we do
  • We will find a way
  • We make a difference together

At HSS, we embrace diversity and believe that our best services come from a workplace where varied perspectives and experiences are welcomed and encouraged. We are committed to creating an equitable and diverse workforce and encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, members of our LGBTQIA+ community, women and youth.

HSS is committed to growing our Aboriginal workforce as part of WA Health Aboriginal Workforce Policy. As a measure to achieve equality, Section 51 of the Equal Opportunity Act 1984 applies to this position and Aboriginal and Torres Strait Islander peoples are encouraged to apply

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Benefits of working with HSS

In addition to a competitive salary, we offer you a range of benefits, which may include (in line with operational requirements):

  • 11.5% employer contributed superannuation into a fund of your choice.
  • Access to generous salary packaging arrangements
  • Professional development opportunities and study leave/assistance
  • Flexible working and leave arrangements
  • Discounts with our corporate partners
  • Health and well-being initiatives
  • Employee Assistance Program
  • Other professional and location-based allowances.

Want to know more?

Please contact Adesh Pednekar, Solutions Development Lead, on 0494 134 585 if you would like to discuss more about the role and team you’ll be working with.

Are you ready to apply?

To be successful with your application, you are required to:

  • Have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).
  • Undertake a criminal record screening, working with children check (if required for the role), a pre-employment health assessment and integrity check, as part of the appointment process. We may ask referees to comment on your integrity and past demonstration of ethical behaviour.

Application and interview support

If you have any access needs that may require adjustments to allow you to fully participate in the application and interview process, please contact the HSS Work, Health and Safety team.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

How to apply

You’ve heard from us, now we’d like to hear from you.

Submit your application online by clicking the ‘Apply for Job’ button at the bottom of this page. You will need to provide:

  • Comprehensive CV that highlights your skills, abilities and experience relevant to the role
  • Cover letter maximum of two (2) pages showcasing your experience in SuccessFactors EC, ECP, payroll processing, and HR integrations. Please align your SAP SuccessFactors experience to the selection criteria.

Please allow plenty of time to submit your application, as late, emailed and proforma applications will not be accepted.

Submitting your application

Your application must be submitted online. You must have a current, valid email address to apply online and this email address will be used by HSS to communicate with you.

If you experience difficulties while applying online, please contact HSS on 13 44 77 (select option 2 from the menu options) for immediate assistance during business hours.

As the submission is system generated, any submissions on, or after, 4:00pm cannot be accepted. 

Other information for applicants

Whilst this selection process will initially be used to fill this vacancy, it may also be used to appoint applicants, assessed as suitable during this selection process, to the same or other similar positions at HSS for up to 12 months.

Thank you for considering a role with HSS.

Attachments

Applicant Information Package.pdf
Job Application Information Sheet.pdf
Senior Technical Application Administrator G9 August 2020.pdf


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