This is a fixed term, full-time position commencing ASAP up until June 2027
The Context
The Parent Liaison Office plays a vital role in implementing a collaborative, coordinated, and sustainable approach to supporting parents, carers, schools and the community within the Department of Education, ensuring the engagement of every student. It serves as a central point of contact for coordinating complex complaints support, providing timely information and ongoing assistance regarding emerging issues.
Parent Liaison’s team links relevant services across the Department to assist parents, carers and schools to resolve complex complaints throughout all phases of the resolution process. It enhances services with a trauma informed inclusive approach to everyone involved in a dispute. Services include liaison between parents, carers and schools to support improved communication, explaining Department complaints and related education systems, mediation and complaints resolution, and professional learning and resource development for schools and parents to support effective complaints management. Parent Liaison seeks a best-practice approach to conflict resolution supports for parents and carers navigating the complaints process.
The Role
The Parent Liaison team is responsible for the implementation of a collaborative, coordinated and sustainable approach to support the delivery of services to schools, parents, carers and the community from within the Department to support the engagement of every student.
Parent Liaison develops, implements and monitors initiatives for the delivery of services and support programs that are responsive and relevant to the needs of schools, parents and carers, consistent with the Department’s strategic direction.
If successful, you will work with the Manager and team to implement, monitor, review and evaluate policies, processes and procedures related to expanded project services for effective management and resolution of complaints and concerns received by schools from parents and carers. The successful applicant will also provide high-level advisory and consultancy services to senior department officers and school leaders for parent complaint management, initiatives, procedures and policies.
Applicants from diverse professional backgrounds, experienced in supporting families, children and young people with disability and complex needs to navigate and resolve sensitive concerns in education or other settings are encouraged to apply.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Easy access to public transport is available with the Claisebrook train station a 5-minute walk away or, the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Kerry Marshall, Manager Parent Liaison on (08) 9264 5401 or emailing kerry.marshall@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit.
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A three (3) page statement addressing the following selection criteria, in the context of the role, as outlined in the attached JDF:
- Demonstrated substantial knowledge and understanding of conduct, integrity and complaints resolution within government.
- Demonstrated highly developed conceptual, analytical and research skills with the ability to develop practical and innovative solutions to complex and sensitive problems within a complex environment.
- Demonstrated high level mediation, negotiation and conflict resolution skills.
- Demonstrated highly developed verbal communication and interpersonal skills, including the ability to constructively work collaboratively in a team environment and cooperatively with staff at all levels and from across different agencies and organisations.
- Demonstrated highly developed written communication skills, including experience in the preparation of reports, briefings and discussion papers.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE961637
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Wednesday, 09 April 2025
