This is a permanent full-time position commencing ASAP
The Department’s Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for assessing and managing complaints in line with the new Complaints and Notifications Policy, investigating staff disciplinary matters, reviewing child deaths and incidents, and monitoring compliance with working with children checks for departmental employees.
The Directorate promotes a culture of integrity by delivering education, training, and support to uphold high standards of conduct among staff, ensuring effective complaint resolution, maintaining child safety, and reducing the risk of serious misconduct, including fraud and corruption. Allegations of staff conduct are investigated in accordance with the Public Sector Management Act 1994, the department’s Code of Conduct, policy framework, and formal instructions from the Public Sector Commissioner.
The Role
As the Coordinator Complaints, you will play a key role in supporting the administration and management of misconduct complaints within the Department. You will be responsible for assessing and classifying allegations, recording and monitoring Local Improvement Actions, and ensuring complaints are processed efficiently in line with established timeframes and quality standards. Providing expert advice to internal and external stakeholders, you will contribute to the effective resolution of complaint inquiries and assist in maintaining the Directorate’s investigation management system.
In this role, you will support the development of prevention and education strategies by providing relevant information for reporting and continuous improvement initiatives. You will also assist in implementing policies and strategies to ensure complaints and investigations align with regulatory and legislative requirements. Building and maintaining strong working relationships with key external stakeholders, including the Corruption and Crime Commission, WA Police, and the Ombudsman WA, will be essential in ensuring integrity and accountability across the Department’s operations.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote and flexible working hours
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Amanda Cann, Manager Complaints and Integrity Education on (08) 9264 4334 or emailing amanda.cann@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit k and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment and consent to a three-yearly renewal of that clearance
- undertake or hold a current Working with Children Check
- complete a declaration upon employment, that any significant change in their circumstances (e.g. new criminal charges /convictions/conflicts of interests) will be communicated to their Line Manager
- complete an annual declaration advising of any change to work-related circumstances (e.g. new criminal charges/convictions; conflicts of interest)
- disclose any previous disciplinary findings from an employer; this may involve obtaining written confirmation from current/past employers to demonstrate they have not been the subject of disciplinary investigation resulting in an adverse finding or unresolved disciplinary matter
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A two (2) page statement addressing the selection criteria 1, 2 and 4 as outlined in the attached JDF:
1. Demonstrated experience undertaking assessment of complaints and breaches of discipline within a public sector environment.
2. Demonstrated sound oral, written and interpersonal communications skills, including the ability to liaise effectively with staff at all levels.
4. Demonstrated well-developed conceptual and analytical skills.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE959684
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 28 April 2025
