This is a permanent full-time position commencing ASAP
The Department’s Standards and Integrity Directorate, within the Professional Standards and Conduct Division, is responsible for assessing and managing complaints in line with the new Complaints and Notifications Policy, investigating staff disciplinary matters, reviewing child deaths and incidents, and monitoring compliance with working with children checks for departmental employees.
The Directorate promotes a culture of integrity by delivering education, training, and support to uphold high standards of conduct among staff, ensuring effective complaint resolution, maintaining child safety, and reducing the risk of serious misconduct, including fraud and corruption. Allegations of staff conduct are investigated in accordance with the Public Sector Management Act 1994, the department’s Code of Conduct, policy framework, and formal instructions from the Public Sector Commissioner.
The Role
The Assessment Officer plays a key role in managing complaints and investigations within the Department, ensuring compliance with regulatory and legislative requirements. This position involves maintaining the complaints and investigations database, accurately recording, classifying, and monitoring cases to ensure timely resolution. The role supports the implementation of policies, strategies, and initiatives that promote effective complaint handling and investigative processes while providing advice to internal and external stakeholders on complaint-related inquiries. Additionally, the Assessment Officer assists in identifying trends and issues, offering valuable insights to senior management.
Working closely with senior officers, the Assessment Officer supports the management of sensitive or urgent matters and contributes to continuous improvement in complaints management, child protection, and integrity policies. The role involves liaising with key external agencies, including the Corruption and Crime Commission, WA Police, the Department of Communities, the Teacher Registration Board of WA, and the Ombudsman. By maintaining a comprehensive case management system, the Assessment Officer ensures investigations are effectively tracked and reported, supporting the Directorate’s commitment to upholding high standards of conduct and accountability.
Professional Benefits
We are conveniently located in East Perth and our employees enjoy a range of benefits which include:
- 11.5% employer contributed superannuation, increasing to 12% by July 2025.
- Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote and flexible working hours
- Generous leave entitlements including annual, personal, long service and parental leave
- Professional development opportunities and study leave/assistance
- Access to salary packaging (in accordance with relevant industrial instruments)
- Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Michael Nash, Principal Assessment Officer, on 0475 703 216 or emailing michael.nash@education.wa.edu.au
We are committed to building the leadership capability of our people (Building Leadership Impact).
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- consent to a National Criminal History Check with the Department's Screening Unit.
- provide a statement from previous employer/s with regard to any disciplinary findings
- obtain or hold a current Working with Children Check
- complete a declaration prior to employment and annually thereafter disclosing any previous disciplinary findings, criminal charges or convictions, and ongoing conflicts of interest
More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- A two (2) page statement addressing the following selection criteria as outlined in the attached JDF:
1. Demonstrated skills and experience in undertaking a complaints management function within a large environment.
3. Demonstrated well developed oral and written communication and interpersonal skills, including the ability to liaise effectively with individuals at all levels and work both independently and as part of a collaborative team.
4. Demonstrated well developed conceptual and analytical skills with the ability to use initiative to identify priorities and meet conflicting timelines.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: DOE960680
Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 28 April 2025
