Wanted: A talented and motivated Service Delivery Manager committed to excellent service delivery and customer satisfaction.
This recruitment pool will be used for Permanent Full Time and/or Fixed Term Full Time appointments.
About the team
The Information, Communications and Technology (ICT) branch is responsible for managing the delivery of ICT services with three major areas of focus: governance of the agency’s data, technological systems, and applications; support and development of core ICT services; and management of key ICT suppliers on behalf of the agency.
About the role
The Service Delivery Manager ensures the efficient operational performance of ICT functions delivered through a portfolio of suppliers and contracts, whilst providing pragmatic advice and consultancy to customers, stakeholders and service providers. The role is responsible for;
- ensuring that Landgate receives ICT services as agreed to service level agreements and contractual obligations
- managing relationships with vendors
- overseeing operational processes and developing strategies to improve service delivery and customer satisfaction.
If you would like further information, please contact, Bhavesh Bhalsod, on 08 9273 7027 or email Bhavesh.Bhalsod@landgate.wa.gov.au (but please don’t send your application here).
About Landgate
Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information. Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work environment, with opportunities to advance in your career.
We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our Reconciliation Action Plan. For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment. What does this mean? See our FAQ for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on 13 64 64 for additional resources to support your application.
Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds. Landgate has achieved White Ribbon Workplace Accreditation.
For more information on our agency, our values and employee benefits, visit our website.
Role Requirements
To be successful in this role, please demonstrate:
- A strong understanding of Information Technology Infrastructure Library (ITIL) processes and IT service management.
- Demonstrated significant experience in managing service delivery of multiple ICT service providers and vendors.
- Demonstrated significant experience in a technically complex multi-site computing environment.
- Demonstrated experience managing a team to deliver business outcomes and improve customer satisfaction.
Applying for the role
If you don’t want to miss out on this great opportunity, apply now by:
- Submitting a Comprehensive CV outlining your experience and key achievements relative to the position.
- A covering letter of no more than two pages addressing the key criteria as outlined under Role Requirements. Please use this as an opportunity to tell us about some situations you have experienced that demonstrate these key criteria and the values we are seeking.
Other Important Information You Need to Know!
Vacancies may be offered on a permanent or fixed term basis until 30 April 2026. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.
The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.
If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact recruitment@landgate.wa.gov.au.
