CRVCID: 645724
Hello, are you… An innovator? A problem solver? A
team player? A customer focused thinker? Committed to helping
others? Interested in contributing to the health of all Western
Australians?
This is an exciting time for HSS and we’re looking
for adaptable, motivated, and resilient people to join our growing
team.
Before you read this job ad, please note, HSS can make
reasonable adjustments to allow you to fully participate in the
application and interview process. If this is relevant for you,
please refer to the contact details under the ‘Application
and Interview Support’ section of this job ad.
About HSS
As the Western Australian Government agency providing
shared services to the state’s public health system, we
provide a suite of financial, ICT, procurement and supply, and
workforce services to more than 50,000 employees across WA’s
public health services and hospitals.
Put simply, we work behind the scenes to ensure the WA health
system runs smoothly.
Whether you work in our corporate offices, at our
customers’ sites, or at our warehouses Boorda and Jindakoort
located in Jandakot - we are one united team of over 1,200
people.
Our vision is to provide great services to our customers,
be a valued partner, and support the health of all
Western Australians. We seek to achieve this by delivering on our
purpose of supporting our customers to provide excellent health
care.
Find out more about us www.hss.health.wa.gov.au
Your new role
We are seeking an enthusiastic and suitably
experienced person for the role of Customer Experience
Consultant.
As a member of Health Support Services (HSS) Program Delivery
Business Unit, you will be responsible for:
- Responding to and solving customer interactions at first
contact or directing the interaction to the appropriate
business unit for resolution.
- Consistently delivering a high quality of customer service
to our customers.
- Promoting the Contact Centres role and services.
Please view the Job Description Form (JDF) which provides a
full statement of duties for the position.
If you thrive in a fast paced, multifaceted working environment,
and are eager to contribute to our purpose of supporting our
customers to provide excellent health care, we would love to hear
from you.
This is a Permanent Part Time, Fixed Term Part Time or Casual
appointments, with the possibility of extension(s).
Why join our team
Be part of an organisation that enables you to make a meaningful
contribution and positively impact the community in which we
live.
We’re guided by five values in everything we do at HSS
– in the way we work, how we make decisions and the way we
behave:
- We put our customers at the heart of what we do
- We value and care for each other
- We promise, we own, we do
- We will find a way
- We make a difference together
At HSS, we embrace diversity and believe that our best services
come from a workplace where varied perspectives and experiences are
welcomed and encouraged. We are committed to creating an equitable
and diverse workforce and encourage applications from people with
disability, Aboriginal and Torres Strait Islander people, people
from culturally diverse backgrounds, members of our LGBTQIA+
community, women and youth.
Benefits of working with HSS
In addition to a competitive salary, we offer you a range of
benefits, which may include (in line with operational
requirements):
- 11.5% employer contributed superannuation into a fund of
your choice.
- Access to generous salary packaging arrangements
- Professional development opportunities and study
leave/assistance
- Flexible working and leave arrangements
- Discounts with our corporate partners
- Health and well-being initiatives
- Employee Assistance Program
- Other professional and location-based allowances.
Want to know more?
Please contact Gina D'Souza on 0424150248 if you would
like to discuss more about the role and team you’ll be
working with.
Are you ready to apply?
To be successful with your application, you are required to:
- Have a valid working visa (for fixed term appointments) or
be an Australian citizen, permanent resident, or have a visa to
live and work indefinitely in Australia (for permanent
appointments).
- Undertake a criminal record screening, working with
children check (if required for the role), a pre-employment
health assessment and integrity check, as part of the
appointment process. We may ask referees to comment on your
integrity and past demonstration of ethical behaviour.
Application and interview support
If you have any access needs that may require adjustments to
allow you to fully participate in the application and interview
process, please contact the HSS Work, Health and
Safety team.
If you are an Aboriginal person who would like assistance with your
application, please contact Jobs
and Skills WA on 13 64 64.
How to apply
You’ve heard from us, now we’d like to
hear from you.
Submit your application online by clicking the ‘Apply for
Job’ button at the bottom of this page. You will need to
provide:
- a comprehensive CV that clearly shows your experience
relevant to this role; and
- the names and contact details of two (2) professional
referees. It is preferable for one of your referees to be your
current supervisor or manager. Applicants who meet the
requirements will be contacted to do an online assessment.
Ensure you have saved your documents in one of the following
formats .doc, .xls, .pdf, .rtf or .ppt. Please be aware that .docx
or .xlsx files are not
accepted formats.
Please allow plenty of time to submit your application,
as late, emailed and proforma applications will not be
accepted.
Submitting your application
Your application must be submitted online by
4:00pm on 31 January 2025. You must have a
current, valid email address to apply online and this email address
will be used by HSS to communicate with you.
If you experience difficulties while applying online, please
contact HSS on 13 44 77 (select option 2 from the menu options) for
immediate assistance during business hours.
As the submission is system generated, any submissions
on, or after, 4:00pm cannot be accepted.
Other information for applicants
Whilst this selection process will initially be used to fill this
vacancy, it may also be used to appoint applicants, assessed as
suitable during this selection process, to the same or other
similar positions at HSS for up to 12 months.
Thank you for considering a role with HSS.
