This is a permanent full-time position commencing Term 1, 2025.
Duncraig Senior High School (SHS) is seeking and enthusiastic and motivated Technical Support Officer – Information and Communication Technology (ICT) to join their dedicated and friendly team.
Duncraig SHS is situated in the north-western suburbs on the coastal strip 18 kilometres from Perth. We cater for students from Year 7 to Year 12 and are a school of high standards where the care and progress of every child is our priority. We continue to improve our resources and facilities through the support of our Board, our parent body, and the Education Department.
Our staff are carefully selected for their commitment to the delivery of quality education and for their willingness to adhere to the School values and enhance the traditions. Duncraig SHS is a school of choice and part of a thriving community where students have a voice and regularly return to continue their engagement.
Find out more about our school by visiting duncraigshs.wa.edu.au or Schools Online.
The Role
The role of the Technical Support Officer is to maintain the school’s ICT systems and network, ensuring reliability and sustainability to enhance the learning environment.
The successful applicant would provide advice on technical issues and collaborate with administration to maintain and develop the network system. They will also provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources. In this role, the successful applicant would be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.
The successful applicant will ideally have the ability to work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers. Experience working in a school would be highly desirable and in particular a thorough understanding of standard operating systems and their associated software. The successful applicant will have the opportunity to work with a diverse range of people and professionals to deliver customer service. The ability to build strong relationships and to work well with key stakeholders is highly desirable.
Want to know more?
Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).
For more information about this opportunity, please contact Wade Norman, Associate Principal on (08) 6241 5400 or emailing wade.norman@education.wa.edu.au
Equity and Diversity
We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.
Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.
Eligibility
To work with us, you must:
- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
- obtain a valid Working With Children Check before you start; and
- consent to a National Criminal History Check with the Department's Screening Unit.
Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).
Application Instructions
Apply online in two easy steps:
Step 1: Select Apply for Job
Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Step 2: Attach your documents
Your application should include:
- A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position
- A three (3) page statement addressing the following selection criteria as outlined in the attached JDF
- Demonstrated verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels
- Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
- Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.
- Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.
It is recommended you have your attachments ready before selecting Apply for Job.
Your application must be received before the closing date and time. Late applications will not be accepted.
For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.
Advertised Vacancy Number: IPS/SS931150
Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.
The Department applies a four (4) day breach period to this selection process.
Applications close: 4.30pm (AWST) on Monday, 25 November 2024
