Advertised Vacancy Number: SS/SS862745
This is a permanent full-time position commencing Term 1, 2024
School Of Isolated and Distance Education (SIDE) is seeking a motivated and enthusiastic Technical Support Officer to join their team.
As Technical Support Officer you will provide first level support for SIDE Information Communications Technologies (ICT) systems and services. You will assist in testing and maintaining hardware and software applications according to SIDE’s standard operating environment and adhering to quality management procedures. The successful applicant should use their oral, written and interpersonal skills to help provide assistance to staff and students with respect to the set-up and use of hardware and software applications and devices. Ideally, you will have the ability to work as part of a team, liaise with other Department of Education personnel and to communicate with external service providers.
SIDE’s main campus is in Leederville with teaching delivery suites at Canning College, Clarkson Community High School, Northlake Senior Campus and Churchlands Specialist program. Suitable applicants may be required to work from any site as the need arises.
This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our school for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
To be suitable for this role, you will need to demonstrate the following work related requirements (selection criteria):
- Experience in the support of ICT, including supporting PCs, printers, telephones, mobile devices, tablets and their associated hardware and software.
- Good oral, written and interpersonal communication skills and ability work as part of a team in the delivery of ICT projects and provide high level of customer service.
- Well developed conceptual and analytical skills within the information technology field, including the ability to develop innovative solutions to information technology problems.
- Experience with an ICT support incident management, documentation and call logging system.
- Initiative and organisational skills, including the ability to identify priorities and meet deadlines.
Applications will be assessed against these work related requirements (selection criteria) of the position. The business needs of the school may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further information about School Of Isolated and Distance Education can be found by visiting side.wa.edu.au or Schools Online
For further job related information
Please contact Laura McCart, Manager Corporate Services by telephoning (08) 9311 1616 or emailing Laura.mccart@education.wa.edu.au
Application Instructions
All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow the instructions on your screen.
Your application should include:
- A four (4) page statement addressing the Work Related Requirements (selection criteria), in context of the role and business needs of the school
- A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position
- The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.
It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.
You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.
If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.
Eligibility and training requirements
Employees will be required to:
- provide evidence of eligibility to work in Australia for the term of the vacancy;
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment;
- obtain or hold a current Working with Children Check;
- complete the Department’s induction program within three months of commencement;
- complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter;
- complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement;
- complete any training specific to this role required by Departmental policy.
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Friday, 8 December 2023
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS
ARE NOT ACCEPTED.
