Advertised Vacancy Number: DOE847221
This is a permanent full-time position commencing in November 2023.
The Business and Customer Services (BCS) Directorate is looking to recruit a highly motivated, passionate and committed Customer Support and Training Officer in the Corporate Information Services branch.
We encourage all applicants with diverse professional experiences to apply.
The Customer Support and Training Officer provides advice and guidance to Departmental staff in all areas of records management according to the approved Retention and Disposal Schedules, State Government General Disposal Authorities and Records Management policies and procedure. The position liaises with system users regarding operation of the Department’s Electronic Document and Records Management Systems (EDRMS) and is responsible for effective delivery of training to agency employees.
The successful applicant will identify trends in customer records management enquiries, alert appropriate management and contribute to improving customer support. They will also provide regular statistical reporting on use of EDRMS and customer enquiries.
Cultural Diversity
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Your written application will be assessed against the following Selection Criteria:
- Demonstrated sound oral and written communication skills, including strong telephone communication skills, ability to liaise effectively with individuals at all levels and provide excellent service to clients.
- Demonstrated sound interpersonal skills with the ability to work effectively and constructively as part of a team.
- Demonstrated sound knowledge and understanding of the legislative framework and concepts governing state government recordkeeping.
- Demonstrated sound analytical skills, including the ability to identify and resolve problems and exercise initiative.
For a full outline of the role responsibilities and selection criteria, please refer to the JDF.
It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
All inquiries are welcomed
Please contact Jill Jones, Manager Information Privacy and Data Governance by telephoning (08) 9264 4361 or by emailing jillian.jones@education.wa.edu.au
Application Instructions
All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions. It is recommended you have relevant documents completed and ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time.
Your application should include:
- A two (2) page statement addressing the selection criteria listed above, in context of the role and business needs of the branch
- A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
- The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please phone (08) 9264 4127.
If you are having difficulty submitting your online application, please phone (08) 9264 8666 for assistance.
Eligibility and Training Requirements
Employees will be required to:
- complete the Department’s induction program within three months of commencement
- complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter.
- complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement; and
- complete any training specific to this role required by Departmental policy
- provide evidence of eligibility to work in Australia for the term of the vacancy;
- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment
- obtain or hold a current Working with Children Check if required
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Wednesday, 25 October 2023
Lodgement is system generated. Any submissions at, or after, 4:30pm will not be accepted.
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED
This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our division for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
