Advertised Vacancy Number: IPS/SS824163
This is a four (4) month fixed term, full-time position commencing Term 2, 2023 with possible extension and/or permanency
Please note as of Friday, 9 June 2023 at 3:50pm the closing date for this advert has been amended
About the position
The Network Support Officer is responsible for providing front-line support to staff and students; using their excellent knowledge of the computer network, programs and platforms to manage the day-to-day operations of Information and Communication Technology (ICT) devices. They will provide support, advice and issue resolution – making use of an internal ticketing system to track/solve problems. The suitable applicants will analyse network and system performance; proposing innovative solutions to maximise both educational and administrative outcomes.
Armadale Senior High School (SHS) invests heavily in a wide range of hardware to support student learning; including iPads, laptops, desktop computers and specialised equipment such as 3D printers and robotic tools. Experience with the management of these devices - including the use of SSS, JAMF Schools, Tier 3 server management and Papercut would be considered as advantageous. Further, the Network Support Officer is responsible for developing user training programs aimed at increasing staff capacity. This includes preparing and distributing procedures and protocols pertaining to the resolution of specified issues.
As the Network Support Officer, the successful applicants will use their strong interpersonal skills and technical capacity to support a diverse range of individuals. At times, the Network Support Officer may liaise with the Department of Education Customer Service Centre and external Panel Integrators to resolve software and network related issues. Armadale SHS hosts the co-located Armadale Education Support Centre, and the Armadale Full Service School. The Network Support Officer should be able to work across these unique teams – using their effective customer service skills to build strong working relationships and maximise outcomes for staff and students. This includes communicating effectively to support a diverse range of individuals.
Applicants who are friendly, enthusiastic and passionate are encouraged to apply.
About Armadale Senior High School
Situated just under 30 kilometres south of Perth, Armadale SHS is a proud Independent Public School that services a diverse student population. The school offers highly enriched pathways for students depending on their skills, needs and interests. This includes the ‘Aspire’ academic extension program, as well as Department of Education-endorsed Specialist Programs in the Visual Arts & Technologies. The school is proud to host a range of Vocational Education & Training (VET) courses with direct links to the workforce; including access to hands-on, industry-level training in the hospitality, automotive and engineering sectors.
All staff at Armadale SHS contribute towards a culture of positive teaching and learning – empowering students to ‘aspire, strive and achieve’ in all areas of performance and academic achievement. Our innovative and well-resourced facilities include a trade-training (pre-vocational) centre, large sports hall complex, specialist science laboratories and a commercial kitchen/industrial hospitality centre. The school is fully networked with many computer labs and digital devices available throughout all learning areas. Students are encouraged to perform to their highest standard across all areas; and are supported in pastoral care areas by our dedicated Student Services team.
This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our school for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.
To be suitable for this role, you will need to demonstrate the following work related requirements (selection criteria):
- Knowledge of network systems and platforms relevant to the operating environment.
- Analytical and problem-solving skills relevant to the operational maintenance of Information Technology networks.
- Organisational skills, including the ability to plan and implement data security procedures.
- Verbal, written and interpersonal communication skills, including the ability to maintain effective working relationships with both internal and external clients.
- Practical experience in developing and implementing user-training procedures.
Applications will be assessed against these work related (selection criteria) of the position. The business needs of the school may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further information about Armadale Senior High School can be found by visiting www.ashs.wa.edu.au or Schools Online
Additional information about Independent Public Schools is also available here
For further job related information:
Please contact Alison Wells, Manager Corporate Services, by telephoning (08) 9497 6400 or emailing Alison.Wells@education.wa.edu.au
Application Instructions
All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow the instructions on your screen.
Your application should include:
- A four (4) page statement addressing the Work Related Requirements (selection criteria), in context of the role and business needs of the school
- A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
- The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.
It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.
You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.
If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.
Eligibility and training requirements
Employees will be required to:
- Obtain a current Department of Education Criminal Record Clearance prior to commencement of employment;
- Obtain or hold a current Working with Children Check;
- Complete the Department’s induction program within three months of commencement;
- Complete any training specific to this role required by Departmental policy;
- Complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment;
- Complete the Department’s Aboriginal Cultural Appreciation course; and
- Provide evidence of eligibility to work in Australia for the term of the vacancy.
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Friday, 16 June 2023
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED.
