Advertised Vacancy Number: DOE824234
Appointment Pool
Workforce Supply, Mobility and Reform is seeking to establish a pool of Customer Service Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during 2023 and up to the end of June, 2024. Appointments can be made from the pool at any time for commencements within 2023, up to the end of June, 2024.
The Role and our Branch
The Customer Service Officer provides administrative support for staff attraction and retention programs, including maintaining records and databases, correspondence management and the preparation of resources. You will manage customer enquiries from applicants, employees, principals/line managers and other stakeholders by providing advice and information on staff recruitment and employment matters, including eligibility, assessment of qualifications, salaries and benefits.
We encourage all applicants with diverse professional experiences to apply.
Suitable applicants will develop and maintain positive working relationships with internal and external stakeholders that promote staff attraction and retention programs and the directorate’s recruitment and employment services. You will assess teacher eligibility, qualifications and requests for recognition of prior service to determine commencement salary.
Cultural Diversity
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Professional Benefits
Working for the Department of Education attracts a range of attractive professional and personal benefits including:
- 10.5 percent employer contributions to superannuation
- More than 20 days of other leave, including sick leave and carers’ leave
Your written application will be assessed against the following Selection Criteria:.
- Demonstrated well developed skills in data management, statistical analysis and in presenting and reporting of data and other information.
- Demonstrated well developed organisational skills with the ability to coordinate human resources projects or strategies.
Shortlisted applicants will have their skills and experiences in relation to the remaining selection criteria assessed in the further stages of the recruitment process. Remaining selection criteria can be found on the attached Job Description Form (JDF).
For a full outline of the role responsibilities and selection criteria, please refer to the JDF.
It is recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
All inquiries are welcomed
Please contact Yusof Manaf-Hassan, Principal Consultant, Workforce Supply, Mobility and Reform by telephoning (08) 9264 4880 or emailing Yusof.Manaf-Hassan@education.wa.edu.au
Application Instructions
All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow all instructions. It is recommended you have relevant documents completed and ready to attach with your online application. Please allow enough time to complete this process as applications must be received prior to the closing date and time.
Your application should include:
- A two (2) page statement addressing selection criteria listed above, in context of the role and business needs of the branch
- A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
- The contact details for two (2)work related referees who can attest to the claims made in your written application, preferably one being your current line manager.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please phone (08) 9264 4127.
If you are having difficulty submitting your online application, please phone (08) 9264 8666 for assistance.
Eligibility and Training Requirements
Employees will be required to:
- provide evidence of eligibility to work in Australia for the term of the vacancy
- obtain a current Department of Education Criminal Record Clearance before commencing employment
- complete the Department’s Aboriginal Cultural Appreciation course
- complete
- the Department’s induction program within three months of commencement;
- training specific to this role required by Department policy; and
- the Department’s training in Accountability and Ethical Decision-Making within six months of appointment
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) Tuesday, 6 June 2023.
Lodgement is system generated. Any submissions at, or after, 4:30pm will not be accepted.
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED
