Advertised Vacancy Number: DOE607169
Appointment Pool
The Teacher Registration Division is seeking to establish a pool of Senior Customer Service Officers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during 2020.
The Senior Customer Service Officer will, in consultation with the Manager Customer Service, organise the daily workflow of the customer services team and monitor and report on performance whilst providing advice on, and dealing with, complex issues relating to customer service. The successful applicant will provide advice and assistance to applicants, colleagues and stakeholders relating to registration policy and procedures in accordance with the Teacher Registration Act 2012.
The Senior Customer Service Officer will maintain knowledge and understanding of the Teacher Registration Board of Western Australia’s policies, procedures, functions and services and provide accurate advice and support to customers.. You will maintain confidentiality relating to both applicant and customer information and records.
The Teacher Registration Directorate comprises the Registration and Customer Services Branch, the Investigations and Compliance Branch and the Policy and Quality Assurance Branch. The Directorate is responsible for providing secretariat services to the Teacher Registration Board of Western Australia. The Directorate supports the Board’s mission of serving the public interest by ensuring that teachers are registered and teacher education programs are accredited in accordance with relevant legislation and in the best interests of children.
To be suitable for this role, you will need to demonstrate the following:
- Experience in applying record management procedures and policies, and working within legislative, regulatory and compliance frameworks.
- Well developed verbal and written communication skills with an ability to liaise with individuals at all levels and provide an effective customer focused service.
- Well developed interpersonal skills, including the ability to build and maintain effective working relationships.
- Well developed computer application skills.
Further information about this position can be found in the attached job description form (JDF).
Applications will be assessed against these work related requirements of the position. The business needs of the branch may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
For further job related information
Please contact Narelle White, Senior Consultant Customer Service, by telephoning (08) 9223 9125 or emailing narelle.white@des.wa.gov.au
Application Instructions
Our aim is to make it easy for you to apply!
All applications are submitted online. Simply select “Apply for Job”, located at either the top or bottom of this screen and follow the instructions on your screen.
Your application should include:
- A three (3) page statement addressing the Work Related Requirements, in context of the role and business needs of the branch
- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
- The contact details for two (2) work related referees (one being your current line manager)
It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.
You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.
If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.
Eligibility and training requirements
Employees will be required to:
- obtain a current Department of Education Criminal Record Clearance prior to commencement of employment
- complete the Department’s induction program within three months of commencement
- complete any training specific to this role required by Departmental policy
- complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment.
- provide evidence of eligibility to work in Australia for the term of the vacancy
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Thursday, 28 November 2019
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED