Fixed Term Contract with possibility of
extension and/or Permanency
POSITION DESCRIPTION
The Service Support Analyst is responsible for:
- Coordinating and delivering service desk services to ensure they meet the ODPP’s business and strategic objectives;
- Supporting the Systems Manager with network infrastructure services and cloud-based services;
- Maintaining and developing the service catalogue;
- Maintaining the information technology asset register in coordination with the Service Manager;
- Identifying opportunities for continual improvement in consultation.
Suitable applicants may be considered for other suitable vacancies arising during the six months following the completion of the recruitment and selection process.
HOW TO APPLY
Please refer to the Job Application Package and Job Description Form before submitting your application as these documents will assist you with the preparation of your application.
Applicants are requested to lodge their applications on line by clicking on “Apply for Job”.
Interested applicants are required to submit the following:
- A completed Online Application Form including details of two current or recent referees;
- A comprehensive resume/CV contextualised to the position; and
- A written statement of no more than 2 pages addressing an example when you provided exceptional customer service that demonstrated your ability to:
- Communicate effectively;
- Interpret complex issues from a user who has no technical knowledge and/or skill;
- Implement fixes in a timely and professional manner with minimal impact to the customer;
- Identify and apply service delivery improvements.
Please ensure you have plenty of time to submit your application to allow for unanticipated problems, as late and pro-forma applications will not be accepted.
ABOUT US
The Office of the Director of Public Prosecutions is a critical participant in the administration of justice within Western Australia, providing an independent and effective criminal prosecution service which is both just and fair.
For further information about the ODPP, please refer to the attached Job Application Package and the ODPP website: www.dpp.wa.gov.au.
The ODPP promotes flexible work options and is an equal employment opportunity employer. We encourage Indigenous Australians, young people, people with disabilities, people from culturally diverse backgrounds, and all genders, to apply for positions with our Agency.
BENEFITS OF WORKING WITH THE ODPP
In addition to working with a team of highly skilled, dedicated and valued employees, you will be rewarded with:
- Flexible working conditions;
- Opportunities to attend a range of internal and external learning and development seminars;
- Access to an internal mentoring program;
- Access to generous leave arrangements including paid parental leave and the opportunity to purchase additional leave each year;
- Annual leave loading; and
- Access to a range of social and employee wellness events and programs.
Refer to the Public Service and Government Officers General Agreement 2017 and the Public Service Award 1992 for the complete list of entitlements and benefits.
CONTACTS
For further information about the position please contact Armin Adineh on 08 9425 3923 or armin.adineh@dpp.wa.gov.au (not to be contacted for Job Application Packages or assistance with lodging your application).
If you are experiencing difficulties accessing the Job Application Package or lodging your application, please contact the Human Resources Officer on 08 9425 3859.
Closing Date: Monday 20 May 2019 at 4:00pm
