Job opportunity

Division:
Network & Infrastructure

Position No:
30273

Closing Date:
2017-05-26 5:00 PM

Location:
East Perth

Job Type:
Permanent - Full Time

Salary:
Level 3, SOA $70,555 - $81,888 pa plus 9.5% superannuation

Desktop Support Analyst

 Are you looking for a career that offers a range of engaging tasks?

If you thrive in a high energy technology support team, we may have the role for you!

The Public Transport Authority (PTA) is responsible for the operation of all the bus, train and ferry transport services for the greater Perth metro area under the Transperth brand. Every day, hundreds of thousands of people rely on us to get them where they need to be; and while we have sophisticated trains, buses and ferries, our most important resources are the people who work here.

We are currently seeking an experienced and highly motivated Desktop Support Analyst to join our Service Delivery team. The Service Delivery team plays a key role in ensuring the timely and efficient delivery of quality technical support services to our customers, and works closely with other technical teams to ensure agreed SLAs are met. The team is motivated and focussed on continual service improvement.

Your new role
The Desktop Support Analyst provides technology support to employees across thePTA, second level support for technology systems and services on a rostered basis and installs and maintains technology services. The position provides technical assistance and coaching to junior Service Desk staff, therefore we are looking for an engaging and motivated candidate with strong interpersonal skills.

You will be accountable for monitoring the performance and availability of technology systems and services, identifying problems and issues and propose and implementing solutions to enhance technology systems and services.

What you’ll need to succeed
To be considered for this role, it is essential that you:

• Have at least two years’ experience in providing technology support to staff across a large private or public sector organisation.
• Possess an Information Technology Infrastructure Library (ITIL) Foundation Certificate.
• Possess a relevant technical qualification or certification and demonstrated experience in the delivery of second level support.
• Demonstrate advanced knowledge and experience of the installation and administration of IT hardware and software technologies.
• Demonstrate experience with application packaging.
• Experience with ServiceNow would be advantageous.

Pivotal to this position are; excellent communication skills (written, oral and interpersonal), ability to develop and foster relationships with internal customers and sound conceptual and analytical skills to analyse information and resolve complex technology problems.

If this is the role for you
If you have the skills and experience we are looking for and would like to be part of our busy team or for more information on the role, please contact Suzie Kipling, Service Desk Team Leader, on (08) 9326 2950.

For more information on the special requirements of the position, refer to the attached Job Description Form (JDF).

How to Apply
Please submit the following:

1. A current resume including two work related referees; and
2. A detailed cover letter outlining your claims in relation to the following work related requirements:

•  Job Specific
•  Conceptual, Analytical and Problem Solving

Applicants are reminded to specifically address the above essential work related requirements in a separate document and provide evidence of their skills and experience in these areas and in the context of the position in order to be considered.

Applicants must apply online, using the ‘Apply for Job’ button at the top/bottom of this page. Applicants are encouraged to carefully read the attached Job Application Package as it will assist you in applying for this position. Please ensure you allow plenty of time to lodge your application, as late, pro forma or emailed applications will not be accepted.

Connecting and growing

The Public Transport Authority of Western Australia (PTA) is responsible for the operation of all bus, train and ferry public transport services in the greater metropolitan area under the Transperth brand. It also operates public transport services in regional centres, operates road coach and rail passenger services to regional areas under the Transwa brand, and administers and manages School Bus Services (SBS).