The Department of Communities brings together the services and functions of disability services, child protection and family support, community initiatives and regional services reform.

Communities is a nationally recognised Accredited Carer Friendly Employer through the Carers + Employers program. The program defines best practice standards by creating a carer friendly workplace, enabling staff to balance work and care, while continuing to contribute to the wellbeing of individuals, families and the community.

The Opportunity

As a Senior Customer Support Officer within the WWC Screening Unit Customer Support Team, you play a key role in delivering high-quality services. This position requires strong stakeholder engagement skills to support team outcomes and service delivery. Your responsibilities include (but are not limited to):

• Providing expert advice on WWC obligations, managing complex enquiries, and building strong stakeholder relationships while supporting the Customer Support Team to deliver high-quality service.
• Contributing to team performance through analysis, reporting, and project work; maintaining accurate records; identifing process improvements; and escalating issues when needed.
• Producing professional documentation, delivering consistent high-quality outcomes, ensuring data intetrity through quality assurance, and adapting priorities to meet business needs.
• Collaborating effectively, shows initiative and commitment to learning, demonstrating reliability and accountability, meeting deadlines, and upholding confidentiality and respect.

The attached Job Description Form (JDF) provides more information about the position. For further information we encourage you to contact Kimberley Cook, Manager Operations, on (08) 6277 5121 or via email Kimberley.Cook@communities.wa.gov.au.

There are currently 2 permanent positions available for immediate filling.

The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles.

Join the Department of Communities

Apply online by clicking the ‘Apply for Job’ button (above and below) and provide the following documents in Word or PDF format only:

1. A current resume/CV.
2. A copy of all qualification/s (regardless of the relevance to the role) as specified in your application or resume/CV (if applicable).
3. An application form (for hard copy applications only).
4. A two (2) page written application answering the following 4 questions, in the context of the duties, responsibilities and Essential Work Related Requirements/ selection criteria (SC) outlined in the attached JDF:

• Q1) Describe a time when you built a positive relationship with a difficult stakeholder or resolved a conflict. What approach did you take and what was the outcome? (SC1)

• Q2) Provide an example of when you analysed a process, identified an issue or risk, and implemented or recommended an improvement. What was the impact? (SC2)

• Q3) Tell us about a time when you had to adjust your priorities in response to changing business needs or urgent work. How did you reorganise your tasks while maintaining quality and meeting deadlines? (SC3)
• Q4) Describe how you contribute to a positive and effective team environment. Provide an example where you supported others or helped improve team performance. (SC4)

For technical difficulties while applying online, general recruitment enquiries, or to request any document in an alternative format, please contact Kate Cottingham, HR Advisor, on 0478 853 062 or via email HRRecruitment@communities.wa.gov.au.

We can also be contacted via the National Relay Service on the following numbers:

TTY/voice calls - 133 677

Speak & Listen - 1300 555 727

SMS relay - 0423 677 767

Integrity and Honesty

The public sector is built on a strong foundation of integrity where employees act ethically, and public sector bodies promote and maintain integrity. 

In line with Communities policies, applicants may be asked for consent to undergo criminal record screening and integrity checks during the application process. For more information on these requirements, click here.  

Equity and Diversity

Communities welcome applications from people from a diverse range of backgrounds and lived experiences, including Aboriginal and Torres Strait Islanders, people with disability, people with diverse sexualities and genders, youth, women, and people from culturally and linguistically diverse backgrounds.

Please let us know if there are adjustments we can make to allow you to fully participate in the application and interview process, as well as in the workplace. Please contact Kate Cottingham, HR Advisor at HRRecruitment@communities.wa.gov.au and via phone 0478 853 062.

If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Lodgement is system generated. Any emailed applications or late submissions on or after 4:00pm will not be accepted.