Wanted: Customer Service Experts

Join Our Customer Service Team – Make a Real Impact
This recruitment process will be used to fill multiple permanent full-time vacancies and to establish a pool for backfill opportunities of up to 12 months. Both full-time and part-time arrangements may be considered, with additional permanent opportunities potentially arising during this period. Fixed term vacancies may lead to permanency.

About the team

Start your journey with our new Titling Services business unit as part of our dedicated Customer Service team. Together, we deliver reliable, timely information that makes a real difference for our customers and stakeholders. We focus on delivering customer service across multiple channels and sites, to those who seek to do business with Landgate; while being responsible for registering and securing all land transactions in Western Australia's Land Title Register, meeting the needs of community, government, and industry customers at local, state, and national levels.

About the role 

We’re looking for Senior Customer Service Officers (Level 3) to deliver high-quality customer service across our Midland and Perth locations.

In this role, you’ll support customers across multiple channels; providing accurate, timely, and solutions-focused assistance. You will take on more complex enquiries, helping customers access Landgate’s products and services while delivering positive outcomes, within a regulatory environment.

Working as part of a collaborative team, you’ll apply your technical knowledge to interpret and apply policies and procedures and maintain accurate records across systems. You’ll also act as an escalation point, supporting more challenging interactions and contributing to consistent, high-quality service delivery.

You will play an active role in building team capability by sharing knowledge, providing guidance to colleagues, and contributing to continuous improvement of processes and the overall customer experience.

Where will you work?

It is expected that you will work across both our Midland and Perth city office, located on St George’s Terrace. For both our locations, you have access to public transport as well as plenty of public parking available nearby. 

If you would like further information, please contact, Hayley Thomas on 08 9273 0902 or email Hayley.Thomas@landgate.wa.gov.au (but please don’t send your application here).

About Landgate

Landgate is Western Australia’s land information authority. Through efficient and contemporary land information services, Landgate contributes to WA’s economic security and prosperity. We support our customers through our trusted data and services, which underpin WA land titles, property information and valuations, maps and location-based information.

Landgate fosters a culture of inclusion, appreciating unique perspectives and opportunities that a diverse workforce generates. Our shared values help to define the culture of our organisation and highlight what is important to us. We offer a purpose-driven, collaborative, and flexible work arrangements, (which include access to work from home up to 50% of your fortnightly roster) and provide opportunities to advance in your career.

We are committed to increasing First Nations representation across Landgate and creating and maintaining an inclusive and diverse workplace in line with our Reconciliation Action Plan. For Landgate to achieve this, we have applied Section 51 of the Equal Opportunity Act 1984 to this recruitment process. This vacancy is open to all interested applicants however First Nations peoples are encouraged to apply and if deemed suitable, will be prioritised for appointment.  What does this mean? See our FAQ for more information. We encourage Aboriginal and Torres Strait Islander peoples to contact Jobs and Skills WA on 13 64 64 for additional resources to support your application.

Landgate is a safe and inclusive workplace that embraces diversity and firmly believes the best results come when varied viewpoints are welcomed and encouraged every day. We encourage people from all diversities to apply and are committed to increasing representation of First Nations people, youth, people with disability, people from the LGBTQIA+ community and people from culturally and linguistically diverse backgrounds.

For more information on our agency and our values, visit our website.

Role Requirements

To be successful in this role, please demonstrate:

• Experience delivering quality customer service across multiple channels, including resolving complex enquiries.
• Strong communication skills, with the ability to explain technical or procedural information clearly.
• Ability to work in a fast-paced environment, use judgement, maintain accuracy, and escalate issues when needed.
• Knowledge of relevant Landgate systems and procedures, with the ability to support customers and mentor colleagues.

Desirable:

• Previous experience in a contact centre or similar environment.
• Familiarity with web-based messaging platforms.
• Experience using Customer Relationship Management (CRM) systems such as Microsoft Dynamics and/or Genesys.

Applying for the role

If you don’t want to miss out on this great opportunity, apply now by:

• Submitting a comprehensive CV outlining your experience and key achievements relative to the role requirements listed above.

Submitting your application

All applicants are requested to apply online. Please select the “APPLY FOR JOB” button at the top/bottom of this advertisement. Should you encounter any problems lodging your online application please contact the Recruitment team at recruitment@landgate.wa.gov.au during business hours (8:30am to 4:30pm, Monday – Friday), prior to the specified closing time.

Eligibility to apply

To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

Other Important Information You Need to Know!

Vacancies may be offered on a permanent or fixed term basis for the next 12 months following finalisation of the recruitment process. If a similar vacancy in a similar location becomes available in this time, applicants deemed suitable may be considered.

The recommended applicant will be required to complete a pre-employment screening process prior to appointment. This includes provision of a current National Police Certificate that is less than twelve months old, declaration of any previous discipline or misconduct findings or allegations, and the verification of claims made throughout the recruitment process. It is the responsibility of the applicant to incur all costs associated with obtaining a National Police Certificate.

If you have any needs that require adjustments to allow you to fully participate in the application and assessment process, or alternative methods of communication, please contact recruitment@landgate.wa.gov.au.