This is a Permanent Full Time or Fixed Term Full Time appointment with the possibility of extension(s) and/or permanency. Casual appointments may be considered.

Position Profile: An opportunity exists for a Program Support Officer to join our team within the WACHS Kimberley Aged Care Services (KACS) team. We are seeking a highly organised and proactive Administration & Program Support Officer to provide essential administrative and operational support across a diverse range of aged care programs.

This pivotal role is responsible for maintaining client databases and program records, coordinating reporting requirements, supporting program coordinators and leadership teams with projects and policy development, and ensuring the efficient day-to-day administration of the service.

Working closely with the Business Manager, Program Coordinators, and the broader KACS team, the successful candidate will contribute to quality improvement initiatives, records management, compliance activities, and special projects that enhance service delivery. This position offers an opportunity to play a key role in supporting programs that make a meaningful difference to older people and communities across the Kimberley region.

Area Profile: The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

WACHS Kimberley is the most northern health region of WACHS. The Kimberley region has approximately 200 Aboriginal communities, over 34 different Aboriginal language groups and 45 percent of the population are Aboriginal and/or Torres Strait Islander people. WACHS Kimberley consists of six hospitals, an inpatient mental health unit, three Community Directorates and a Corporate Office. WACHS Kimberley provides hospital, community health, public health, remote area health, community aged care, and mental health services across the region through a dedicated team of medical, nursing, Aboriginal health, allied health and support staff.

Suitability Criteria: Suitability recognises that a range of factors contribute to merit, including skills, knowledge, abilities, behaviours, ethical alignment and relevant operational requirements. The suitability requirements below are derived from the Job Description Form and define what will be assessed to determine your suitability for the role:

1. Demonstrated ability to provide approachable, collaborative and solutions-focused program support, assisting staff to understand program requirements and identify practical solutions that achieve compliance while supporting positive client outcomes.
2. Proven ability to coordinate and support staff across all levels of the organisation to meet program reporting requirements, ensuring information is collected, validated and submitted accurately within required timeframes.
3. Strong communication skills with the ability to engage with empathy, patience and respect, delivering responsive and culturally appropriate customer service to older people, their families and carers, including those from diverse cultural and language backgrounds.

Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances

For Further Job Related Information:  We encourage you to contact Jo Scales on 08 9166 4347, 0497 724 659 or Joanne.Scales@health.wa.gov.au 

Application Instructions:  Applicants are requested to apply online (www.jobs.health.wa.gov.au). 

Applicants are required to provide:

• A cover letter outlining your suitability for this position
• A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
• The names and contact details of two (2) professional referees, preferably including your current or most recent manager

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Further information about the role, including key duties please see the Job Description Form (available online at www.jobs.health.wa.gov.au). 

Eligibility to Apply: To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia. 

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.

WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.

Other Conditions:  WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA).  Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn.  Please see the attached WACHS PEHA Policy for further information.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).
If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.
 
Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.
 
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.