This is a permanent position that can be offered on either a full-time or part-time basis.

Position Profile: As a key member of the Operations Hub team, the Program Support Officer (Operations) provides critical processes that enable situational awareness to assist the Director Operations, Duty Operations Managers and the effective functioning of the WACHS Command Centre Operations Hub.

The position contributes to the consistent and effective delivery of WACHS area wide operational functions by supporting critical processes that enable situational awareness, information flow, document governance and coordinated response activity. The position ensures accurate information management, timely administrative and reporting support, and effective coordination of operational processes within a dynamic environment.

This role supports the 24/7 operational function and will work a 7-day roster between 0700–2130, as part of a multi person team.

Area Profile: The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Directorate Overview: The Command Centre brings a number of services together in a 24/7 ‘virtual’ hub. Using high-definition audio-visual and advanced information and communication technologies, the WACHS Command Centre provides a one‐stop shop for country doctors, nurses and midwives to access a range of clinical expertise supporting acute emergency and inpatient care, including access to mental health specialists, palliative care specialists and midwives. The Acute Patient Transfer Coordination (APTC) stream facilitates coordinated safe, timely and efficient patient transfers to, from and between country and metropolitan hospitals for country patients.

Our Directorate actively supports and encourages diversity and inclusion across all occupational groups through the development and implementation of initiatives aimed at accessing and improving employment and mentoring opportunities for all people. Our strategies are located at www.wacountry.health.wa.gov.au.
 
Employee Benefits: In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

• 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
• Access to generous salary packaging arrangements
• Professional Development Opportunities and Study Leave/assistance
• Flexible working arrangements
• Flexible leave arrangements
• Other professional and location based allowances
• As a WA Country Health Service employee you’re entitled to discounts across some private health care funds. Please see attached flyer for further details. 

Selection Criteria: Please see the attached Job Description Form (available online at www.jobs.health.wa.gov.au). 

Eligibility to Apply: To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments).

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.

WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and vehicles.

We are committed to fostering a diverse and inclusive workforce where every employee feels valued and empowered. We believe that a diverse team brings unique perspectives and drives innovation to meet our community’s needs. We welcome applicants of all backgrounds and experiences to join us in shaping a more equitable future and as a measure to achieve equality, under sections 51, 66R and 66ZP of the Equal Opportunity Act 1984, encourage applications from people living with a disability, Aboriginal people, people from culturally and linguistically diverse backgrounds, women and youth (24 years of age and under).

Other Conditions:  WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process. As well as undertaking a criminal record screening and integrity checking, you may also be required to undertake a working with children check (if required for the role) and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Please note this recruitment process requires completion of satisfactory Pre-Employment Health Assessment (PEHA).  Any offer of employment with WA Country Health Service (WACHS) is conditional on satisfactory PEHA to ensure you are able to perform the inherent requirements of the position. An unsatisfactory PEHA will result in the offer of employment being withdrawn.  Please see the attached WACHS PEHA Policy for further information.

Whilst this selection process will initially be used to fill the above vacancy, applicants found suitable for this position may be considered for other ‘similar’ vacancies within WACHS and/or the wider WA public sector. In addition to this, should the successful applicant decline or vacate the advertised vacancy, then the next most suitable applicant may also be selected from this process. Both of these options remain valid for a period of twelve (12) months from when the authorised delegate endorses the recruitment decision.

For Further Job Related Information:  We encourage you to contact Gaby Hutchinson on 0402 008 336.

If you experience difficulties while applying online, please contact Employee Services on 13 44 77 for immediate assistance during business hours.

Application Instructions:  Applicants are requested to apply online (www.jobs.health.wa.gov.au). Applicants are required to provide:

• A statement addressing the suitability criteria, (maximum 3 pages) outlining your skills, experience, knowledge and what you will bring to the role
• A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
• The names and contact details of two (2) professional referees, preferably including your current or most recent manager

Lodgement is system generated. Any submissions on, or after, 4:00pm will not be accepted.
 
LATE OR EMAIL APPLICATIONS WILL NOT BE CONSIDERED.