The Role

Applications are invited for the position of People and Culture Systems Support Officer.

This role plays an important part in supporting the effective operation of People and Culture systems across the organisation. Responsible for system administration, data integrity, reporting and user support, the position helps ensure people systems remain reliable, efficient and fit for purpose. Working closely with stakeholders across the business, the role contributes to continuous improvement initiatives, workforce reporting and the delivery of a positive user experience.

This position is classified at Level 3/5, enabling appointment at the level that best reflects the successful applicant’s capability, experience and demonstrated ability to perform the requirements of the role.

The Person

You bring strong capability in People and Culture systems administration, data management, reporting and customer support. You have experience maintaining data integrity, resolving system issues, producing meaningful workforce reports and supporting users to maximise system functionality. Your ability to analyse information, identify improvement opportunities and communicate technical concepts clearly enables you to deliver effective solutions and high-quality service.

Motivated by opportunities to improve processes and deliver better outcomes, you take pride in finding smarter ways of working and contributing to a high-performing People and Culture function. Strong communication skills, sound judgement and a commitment to continuous improvement will see you thrive in this role.

About Us

The Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to 2.7 million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.

The Insurance Commission generated $1.4 billion in revenue over six months to 31 December 2025 and holds nearly $9.7 billion in assets, making it a major self-funded statutory authority. At the Insurance Commission we are committed to a high performance corporate culture and having a workforce that reflects the diversity of our customers. Our commitment to continuous improvement is creating new opportunities for talented people to enhance service delivery.

What you'll enjoy

Benefits of working with us include flexible working arrangements, career development opportunities, and new, modern offices in the CBD at Mia Yellagonga Tower 2, 5 Spring Street, including free access to an on-site gym and pool. For more information, refer to our Careers page.

Workplace Diversity

The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.

We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, including an alternate form of the application form we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.

Application Requirements

To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work-related requirements for the role contained in the job description form.

Appointment Information

In addition to the immediately available position, appointments may be made from this process within a twelve-month period to similar positions that may be permanent or contract, including fixed term appointments with the possibility of extension or subsequent permanency. 

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.

Any offer of employment is conditional upon the satisfactory completion of pre-employment screening.   This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable).  Additional role specific checks may also be required (i.e. Working with Children check).

Enquiries

For further information about the role please contact Lucy Johnson, Payroll Administration and Systems Coordinator on (08) 9264 3565.

If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process, please contact our People and Culture team on (08) 9264 3515 or email human.resources@icwa.wa.gov.au.

Privacy

The Insurance Commission of Western Australia collects your personal information as part of its recruitment, placement and onboarding processes. This may include information you provide in your application, resume or during assessments, including referee and criminal history checks. For further details on how we handle your personal information, please read our Privacy Policy.