About the Position

This is a Fixed Term Full-Time appointment for immediate filling for 12 months with the possibility of extension(s) and/or permanency.

WorkCover WA is seeking to establish a pool for the position of Conciliator.

Conciliators are responsible for resolving disputes by agreement between parties to a workers’ compensation dispute. In this role, you would be required on a daily basis to deal with parties who are in dispute and often represented by legal practitioners.

You need to be empathetic, understand human behaviours and find solutions to often complex disputes within the legislative framework.

As a public facing officer of the Agency, you will be required to project absolute professionalism under these circumstances.

The position undertakes a broad scope of duties, including:

• Case management of workers compensation disputes to facilitate the resolution of those disputes.
• Convene conciliation conferences and hold discussions with parties for the purposes of resolving workers’ compensation disputes by agreement.
• Manage the conduct of conciliation conferences to ensure the professionalism of the proceedings and that beneficial outcomes for the parties are achieved.

To be successful in this position prospective applicants should possess:

• Exceptional oral and interpersonal communication skills.
• Relevant workers’ compensation knowledge and/or industry experience.
• Mediation, complaint resolution or other relevant qualifications and/or experience
• Ability to analyse information impartially to identify issues in dispute and develop logical
• Ability to manage and progress a workload within strict timelines.

A full statement of duties for the position can be found in the attached Job Description Form (JDF).

Applicants assessed as suitable during this selection process may be appointed to other similar vacancies that occur throughout the Agency over the coming 12 months. 

About WorkCover WA

WorkCover WA is responsible for regulating and administering the workers compensation scheme on behalf of the government and community of Western Australia. We work with employers, workers and service providers to achieve a contemporary workers compensation scheme that is fair, accessible and affordable. Our goals are built around leadership, strategic scheme management, and building an agile and innovative organisation.

We continuously seek to increase the diversity of our workforce to better meet the differing needs of our customers and to improve equal opportunity outcomes for our employees. WorkCover WA encourages people who are representative of the broad Western Australian community to apply.

Some of the benefits our employees enjoy are:

• Professional development opportunities
• Access to our on-site fully equipped gym and facilities
• Parking at our offices in Shenton Park
• Parental leave – 18 weeks paid and up to 34 weeks unpaid
• Four weeks (20 days) annual leave for each year of service.
• Ten public holidays and up to three public service holidays per year.

Further information about the Position

For further information about this position, please refer to the attached JDF.

You can also obtain more information about the role expectations and responsibilities by contacting Ms Melanie Clews, A/Senior Conciliator on (08) 9388 5526.

Selection Methodology

A variety of assessment methodologies may be used throughout the recruitment process, including:

• Interview
• Skills assessment
• Referee checks.

The successful applicant will be required to complete a National Police Clearance.

We are an inclusive workplace that genuinely values diversity of thought, perspective, and experience. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, youth, and other diversity groups. People with disability will be provided with reasonable adjustments in our recruitment processes and in the workplace.

Applying for the Position

You can submit your application for this position via the ‘Apply for job’ button at the bottom of this page. Your application should include:

1. A current and comprehensive curriculum vitae that outlines;
• your skills and working experience 
• details of two referees who can attest to your skills and experience
2. A written cover letter (of no more than three pages) outlining how your knowledge, skills and experience will support you in the delivery of the requirements of the role (as they relate to the selection criteria in the attached JDF)

Late and pro-forma applications will not be accepted.

Applications close on 7 August at 5:00pm (AWST).