Drive Change, Connect Communities 

Working for the Department of Transport and Major Infrastructure (DTMI) allows you to play a part in connecting the people of Western Australia. We are a progressive organisation.  We are leaders in providing safe, accessible, sustainable, and efficient transport services and solutions that promote economic prosperity and enhance the lifestyles of all Western Australians.

The Opportunity

We are looking to establish a talent pool of enthusiastic and customer-focused Client Support Officers to join our dynamic Customer Service Team at Innaloo.

As a Client Support Officer, you will support the efficient management of infringements by evaluating and verifying camera related incident data, processing and issuing infringements, and delivering timely, high-quality responses to customer enquiries. You will exercise sound judgement within legislative frameworks and escalate complex issues where required. Working collaboratively with internal teams and external stakeholders, you will ensure accurate outcomes, maintain strong attention to detail, and contribute to continuous improvement initiatives to enhance service delivery.

If you are organised, analytical and thrive in a team-focused setting, we encourage you to apply and be part of a values-driven organisation committed to empowering a thriving community.

For further information about the role, we encourage you to review the attached Job Description Form (JDF) and contact Shirley D’Argent-Wenman at Shirley.D'Argent-Wenman@transport.wa.gov.au.

Suitable applicants will be placed in a pool from which appointments will be made for this or similar future vacancies (fixed term or permanent) that arise within the next 12 months from date of first appointment across the DTMI. 

About you

• Exemplify personal integrity and self-awareness
• Thrive in a fast-paced environment, customer focus and ability to prioritise high-volume workload
• Calm, respectful and empathetic when supporting customers, particularly in complex, sensitive or contentious situations
• Ability to apply legislations, regulations, policies and procedures
• Strong communication skills, both written and verbal with a customer service focus.
• Team player who contributes positively to team goals and Service Level Agreements
• Analytical thinker, ability to evaluate data and make sound decisions.

As part of our team, you will enjoy

• A competitive salary, and 12% employer contributed superannuation and salary sacrifice options.
• Generous leave entitlements including 4 weeks’ annual leave, 3 public service holidays yearly and long service leave every 7 years.  
• Access to flexible working arrangements including working from home or alternate work location for enhanced work life balance.  
• Not just a job, but an opportunity to develop your career across other areas of transport. 
• Training to set you up for success! Training may be on the job, computer or classroom based.
• Support from your manager and team to set you up for success, we have a strong team culture. 
• A varied and exciting role where you will handle a wide range of customer enquiries. 
• Work for an innovative Government agency with limitless long-term career prospects. 

We prioritise employee wellbeing and collaborate with the community to create a thriving, connected state. Learn more about our commitment to you, click here.

How to Apply

Apply online by clicking the ‘Apply for Job’ button and provide the following documents in Word or PDF format:

1. A detailed CV that highlights your qualifications, skills, and experience that match the job description; and
2. A one (1) page summary outlining the key responsibilities and achievements you have had during your career in the context of the JDF and Selection Criteria.
3. Please, nominate two (2) referees who can provide feedback on your capacity to meet the Work-Related Requirements. At least one of the referees should be your most recent, immediate supervisor.

Applications for this opportunity close at 3pm on Monday 20 July 2026. Please ensure your application is submitted on time, as late applications will not be accepted. 

DTMI may conduct further search activities or extend the closing date, if required to supplement the field of applicants. 

Our commitment to a diverse and inclusive workplace

The Department of Transport and Major Infrastructure (DTMI) is committed to building a thriving workforce that reflects the diversity of our customers and our community. We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, members of the LGBTQIA+ community, and people from culturally and linguistically diverse backgrounds. 

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form), have any question about the process or how to submit your application, please contact our Recruitment Team at recruitment@transport.wa.gov.au or (08) 6551 6888.