Advertised Vacancy Number: DOE578947
Appointment Pool
ICT Operations and Customer Service are seeking to establish a pool of Customer Relationship Managers for appointments to permanent and fixed term, full-time and part-time vacancies which may arise during 2019 and up to the end of April, 2020. Appointments can be made from the pool at any time for commencements within this period.
In this non-technical role, the Customer Relationship Manager will communicate and coordinate agreements for the provision and support of ICT services to various customer groups across schools, colleges, regions and central office.
Suitable applicants will assist staff in schools, colleges, regions and central office at a non-technical system level to implement policies and strategic initiatives in the areas of information systems, technology and telecommunications, and information management utilising the Information Technology Service Management methodology. You will provide input into the implementation of services to new and existing customers.
Suitable applicants will monitor, evaluate and report on the services delivered by the Department and provide input to the strategic planning process in relation to improving service delivery to meet customer requirements. You will develop and maintain effective networks with internal and external clients and liaise with customer groups throughout the Department about ICT issues and initiatives.
Classroom experience incorporating information technology within the curriculum would be considered advantageous.
To be suitable for this role, you will need to demonstrate the following:
- Well developed knowledge and considerable experience in developing and implementing policies and guidelines to ensure compliance and best practice Information Technology Service Management in relation to the delivery and support of ICT services.
- Considerable experience in working with a variety of customer groups, including the ability to translate technical requirements and specifications into easily understood business concepts and vice versa to a variety of customer groups.
- Well developed oral, written and interpersonal communication skills, including the ability to establish and maintain effective working relationships and undertake high-level consultations, collaborations and negotiations.
- Well developed conceptual and analytical skills, including the ability to provide innovative solutions to strategic and complex problems and issues.
- Well developed project management and organisational skills with the ability to prioritise tasks to meet conflicting timelines.
Further information about this position can be found in the attached job description form (JDF).
Applications will be assessed against these work related requirements of the position. The business needs of the branch may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.
The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
For further job related information
Please contact Neil Harvey, Service Level Manager, by telephoning (08) 9264 5520 or emailing Neil.Harvey@education.wa.edu.au
Application Instructions
Our aim is to make it easy for you to apply!
All applications are submitted online. Simply select “Apply for Job”, located at either the top or bottom of this screen and follow the instructions on your screen.
Your application should include:
- A four (4) pages statement addressing the Work Related Requirements, in context of the role and business needs of the branch
- A CV of up to two (2) pages outlining your employment history and professional learning summary relevant to this position
- The contact details for two (2) work related referees (one being your current line manager)
It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.
You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.
After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4127.
If you are having difficulty submitting your online application, please telephone (08) 9264 8666 for assistance.
ELIGIBILITY
Employees will be required to:
- employees will be required to obtain a current Department of Education Criminal Record Clearance prior to commencement of employment.
- provide evidence of eligibility to work in Australia for the term of the vacancy
TRAINING
Employees will be required to:
- complete the Department’s induction program within three months of commencement;
- complete any training specific to this role required by Departmental policy; and
- complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment.
The Department applies a four (4) day breach period to this selection process.
Applications must be submitted before 4.30pm (WST) on Friday, 7 June 2019
APPLICATIONS MUST BE SUBMITTED ONLINE
PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED